Macy's · 8 hours ago
Principal, Engineer - Contact Center
Johns Creek, GA
Full-time
Onsite
Lead/Staff
8+ years expMacy's is a storied retailer with a rich history, and they are seeking a Principal Engineer to oversee software design and lead technical implementations. This role requires hands-on expertise in software development and collaboration with cross-functional teams to deliver high-quality solutions.
Consumer GoodsFashionRetail
Responsibilities
Engage in hands-on design and development of software systems
Collaborate in an Agile environment, actively participating in ceremonies, iterative development, estimations, and design sessions
Partner with Product Managers and engineers to prototype innovative technologies, such as machine learning, and validate them using production data
Identify and help resolve technical roadblocks to ensure smooth project execution
Clearly communicate technical and business trade-offs related to system design to stakeholders
Mentor other engineers and provide constructive feedback through code reviews
Maintain regular, reliable attendance and punctuality
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned
Qualification
Required
Bachelor's degree or equivalent work experience in a related field
5 plus years of experience contributing to architecture and design patterns
8 plus years of hands-on experience in Java programming
Expertise in designing and leading the implementation of multiple system components, ensuring solutions meet functional and non-functional requirements
Deep knowledge of Java and Python, with strong understanding of data structures and algorithms, actively contributing to hands-on development
Experience migrating workloads from on-premises environments to cloud platforms, specifically Google Cloud Platform (GCP), and designing scalable, reliable cloud-native solutions
Experience in designing and implementing packaged software solutions in complex, enterprise environments
Ability to coordinate and collaborate across cross-functional teams, clearly conveying technical trade-offs and solutions to stakeholders at all levels, including senior management and external partners
Proficiency in Agile frameworks, participating in ceremonies, iterative development, estimations, and collaborative design sessions
Experience partnering with product managers and engineers to prototype advanced technologies, such as machine learning, and validating them with production data
Skilled in identifying and resolving complex technical challenges, removing blockers, and ensuring smooth project execution
Ability to mentor engineers, provide constructive code reviews, and take on additional technical and leadership responsibilities as needed
Experience managing multiple projects, prioritizing work effectively, and communicating timelines and objectives clearly to team members
Demonstrates strong ownership of products or projects, taking responsibility for outcomes and driving initiatives to successful completion
Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
Occasionally required to move about the workplace and reach with hands and arms
Requires close vision, color vision, depth perception, and focus adjustment
Able to work a flexible schedule based on department and company needs
Benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
H1B Sponsorship
Macy's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (10)
2021 (26)
2020 (37)
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP, Retail Media
Recent News
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