FT Call Center Operator (Bilingual) jobs in United States
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First Security Bank · 11 hours ago

FT Call Center Operator (Bilingual)

positionSearcy, AR
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

First Security Bank is looking for a friendly, energetic, and team-oriented individual to join us as a Call Center Operator. In this role, you will be the first point of contact for customers seeking support, delivering friendly service and addressing concerns, while also transferring calls to Tier 2 support when necessary.

BankingFinanceFinancial Services
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Culture & Values

Responsibilities

Access and review relevant account details related to the subject matter in question
Adhere to established procedures, ensuring customer and/or account information remain secure from fraudulent activities or inquiries
Maintain proficiency of and actively promote Bank products and services that would be beneficial to our customers
Confidently perform various duties pertaining to Online Banking, Credit/Debit cards, Bill Pay, and Bankway
Patiently discuss and communicate complex and sometimes sensitive subjects with clarity and tact
Adhere to strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential
Operate computer, telephone, keyboard, scanner, and copier. Proficiency with internal bank software will be required
Able to hold a valid driver’s license, have access to reliable transportation for arriving to work on time, work on time, work on-site at assigned location, and a willingness to extend working hours when necessary
Additional duties may be assigned by management

Qualification

Bilingual (Spanish/English)Banking experienceCall Center experienceProficiency with OutlookProficiency with WordProficiency with ExcelTyping skills10-key skillsInternet utilizationCore 5 values

Required

High School Diploma or GED will be required at the completion of your graduating year
Proficiency with Outlook, Word, Excel, typing, 10-key and utilization of the internet is required
Bilingual speaking (full professional proficiency) in Spanish/English required
Able to hold a valid driver's license, have access to reliable transportation for arriving to work on time, work on-site at assigned location, and a willingness to extend working hours when necessary

Preferred

1-2 years of banking and/or relevant Call Center experience preferred

Company

First Security Bank

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First Security Bank provides wealth management, public finance, real estate development, revitalization, leasing and mortgage services.
dateFounded in 1932
location
Searcy, Arkansas, USA
people-size501-1000 employees
web-link
https://fsbank.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2024-09-30Acquired

Leadership Team

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Stacey Richards
Vice President of Business Development
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Company data provided by crunchbase