ADP · 6 hours ago
Benefits Market Team Leader
Miami, FL
Full-time
Onsite
Senior Level
5+ years expADP is a comprehensive global provider of cloud-based human capital management solutions, and they are seeking a Benefits Market Team Leader. This role involves providing leadership and guidance to the Market Benefits Service Representatives, managing workflow, client escalations, and ensuring quality service to clients.
Bookkeeping and PayrollConsultingHuman ResourcesOutsourcingPaymentsSoftware
Responsibilities
Manages daily workflow of BSRs and their schedules to ensure Service Level Agreement and Quality goal achievement
Works with various internal business partners to achieve client service levels
Leads project management activities related to Year End, New Client Implementation, Open Enrollment, and normal business cycle production
Conducts one on one meetings with associates to provide direction and feedback on interactions with clients and internal associates
Partners with the Health and Wealth Operations Executive to identify and develop training plans to address performance gaps
Monitors and communicates associate action plans and ensures associates understand expectations and BSR-accountability
Handles escalations with Clients and Work-Site Employees
Provides associate performance and attendance feedback to Health and Wealth Operations Executive
Provides monthly quality statistics and KPI metrics to Health and Wealth Operations Executive and analyzes results
Develops and strategizes plans for team improvements, Partners and takes action with Health and Wealth Operations Executive and TLs across Markets to improve overall TotalSource Quality Results
Assists and champions escalations to HRBPS to complete and address employee and client issues
Follows-through and follows-up as appropriate
Partners with Health and Wealth Operations Executive on training updates and needs
Handles escalations with Clients and Work-Site Employees through collaboration with internal partners (Carrier Relations, Compliance, COBRA, CHSA) and external relationships (Carriers, Providers)
Bring resolution to specialized Tier 3 questions/issues that are unable to be addressed by the Employee Service Center and BSRs
Performs Stretch assignments as issued by Health and Wealth Operations Executive
Assist in recruiting, hiring, and on boarding activities
Performs other related duties as assigned
Qualification
Required
Degree or Equivalent in Education and Experience with Major or Area of Concentration in Business, Finance or related or a combination of education and experience
Over 5 Years, up to 8 years of Multi Client Service Experience
At least 3 years in PEO environment
Preferred
Supervisory and Prior Team Lead Experience Preferred
Master's degree
Company
ADP
ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.
10001+ employees
H1B Sponsorship
ADP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (531)
2024 (386)
2023 (340)
2022 (523)
2021 (342)
2020 (353)
Funding
Current Stage
Public CompanyTotal Funding
$17.1B2025-06-27Post Ipo Debt· $7.05B
2025-05-06Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Carlos Rodriguez
President & Chief Executive Officer
Maria Black
President and CEO
Recent News
2026-01-22
GlobeNewswire
2026-01-20
Business Wire
2026-01-16
Company data provided by crunchbase