J.B. Hunt Transport Services, Inc. · 5 hours ago
OSD/Cargo Claims Intake Representative I
Lowell, AR
Full-time
Onsite
New Grad, Entry Level
0+ years expJ.B. Hunt Transport Services, Inc. is a leading transportation and logistics company, and they are seeking an OSD/Cargo Claims Intake Representative I to manage incidents related to cargo overages, shortages, and damages. This role involves serving as the initial contact for stakeholders, ensuring timely action plans, and maintaining accurate documentation of incidents.
LogisticsShippingTransportation
No H1B
Responsibilities
Efficiently manage inbound and outbound communication through calls, emails, notifications, and customer portal interactions regarding cargo related incidents with the potential of financial exposure; apply independent judgment, detailed claims analysis, and procedural guidelines to ensure accurate and optimal mitigation of exposures related to cargo claims
Leverage independent knowledge and experience to mitigate exposure by upholding company guidelines, local, state, and federal laws, as well as customer standard operating procedures; assess collected information, as well as identify missing, incorrect, or updated claim information, to determine appropriate course of action and establish timely action plans
Ensure timely and accurate data entry across internal and customer systems by streamlining workflows, effectively prioritizing tasks, maintaining clear communication, and consistently updating both internal teams and customers; monitor timelines and ensure timely follow-up on outstanding items
Leverage extensive verbal and written communication skills to cultivate strong relationships with internal and external customers to mitigate exposure; facilitate clear and consistent information sharing, resolve discrepancies collaboratively, and promote alignment in order to move claims forward
Coordinate and assist in remediation efforts with internal and external stakeholders, particularly in cases involving Federal Hazmat regulations, Federal and State food safety laws, and DOT regulations; identify regulatory implications of cargo incidents and ensuring that all remediation actions are documented and compliant with applicable standards
Actively contribute to the development and refinement of incident reporting procedures; provide feedback on process improvements and remain adaptable to evolving departmental needs to enhance efficiency and accuracy
Request and document all contractual, financial, and DOT-related claim documents to support further investigations, ensure defensibility, and facilitate future reference or audits. This often includes searching various internal databases for uploaded documentation (bill of lading, customer agreements, etc.), obtaining inspection reports from external sources, and compiling necessary correspondence between internal and/or external participants (e.g. carrier correspondence)
Participate in training and development to stay updated on industry changes, company policy updates, and improvement of processing techniques
Qualification
Required
High School Diploma/GED with less than 1 year of experience in Transportation/Logistics, Claims, Insurance, Customer Service, or related field
Preferred
Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in the face of challenging situations
Knowledge of problem reporting and escalation practices
Ability to accurately analyze situations and reach productive decisions based on informed judgment
Ability to maintain composure under pressure
Ability to adapt to a dynamic work environment and shifting priorities and directives
Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
Ability to work with a variety of individuals and groups in a constructive and collaborative manner
Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner
Ability to process information with high levels of accuracy
Ability to type at least 40 words-per-minute
Benefits
Medical benefit
Dental benefit
Vision benefit
401(k) retirement plan
Life insurance
Short-term and long-term disability coverage
Paid time off commensurate with tenure (includes vacation and sick time)
Six weeks of paid maternity leave along with two weeks of paid parental leave
Six paid holidays annually
Company
J.B. Hunt Transport Services, Inc.
J.B. Hunt specializes in freight shipping for customers of all sizes.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.7B2025-11-25Post Ipo Debt· $1.7B
1983-12-02IPO
Leadership Team
Shelley Simpson
President and Chief Executive Officer
Nick Hobbs
Chief Operating Officer
Recent News
2026-01-22
Arkansas Business — Business News, Real Estate, Law, Construction
2026-01-16
Company data provided by crunchbase