TrueCut Insurance · 2 hours ago
Insurance Customer Service Representative
Buffalo, NY
Full-time
Onsite
Entry Level
$17/hr - $21/hr
1+ years expTrueCut Insurance is seeking a professional and personable Customer Service Representative to join their team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to the agency by responding promptly to inquiries and maintaining accurate records.
Insurance
Responsibilities
Handle customer inquiries via phone, email and in person with professionalism and care
Identify opportunities to upsell or cross-sell additional products
Proactively assist customers to prevent cancellations and retain their business
Resolve issues efficiently, ensuring satisfaction and loyalty
Provide accurate information on insurance products, policies, and services
Document customer interactions and follow up to ensure resolution
Collaborate with internal teams to solve complex issues and deliver seamless service
Qualification
Required
1+ year of phone-based customer service experience
Strong communication, problem-solving, and multitasking skills
Positive attitude with a collaborative, team-oriented mindset
Genuine commitment to delivering exceptional customer experiences and building lasting relationships
Property & Casualty license, or willingness to obtain one within the first 4 months of employment
Preferred
Background in an insurance environment
Benefits
401(k)
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Competitive compensation and comprehensive benefits, including health, dental, vision insurance and 401k
Paid time off and a rotational weekend schedule
On-the-job training with opportunities for growth and advancement
Supportive, team-focused work environment
Company
TrueCut Insurance
At TrueCut Insurance, our priority is helping our customers find the best coverage in order to protect what matters most in life.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase