Kaseya · 5 hours ago
Director, Operations Program Management (New Product Introduction (NPI) and Launch Operations)
United States
Full-time
Remote
Director/Executive
10+ years expKaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers and internal IT organizations worldwide powered by AI. As the Director of New Product Introduction, you will orchestrate cross-functional planning and execution to ensure successful product launches and sustainable growth.
Cyber SecurityEnterpriseInformation TechnologySaaSSecuritySoftware
Responsibilities
Own Kaseya’s enterprise-wide NPI framework, processes, and tollgates for new product and major feature launches
Define launch tiers and corresponding requirements (e.g., beta, GA, phased rollout, regional vs global)
Partner with Product Management on business cases, launch objectives, and success metrics (e.g., adoption, usage, revenue, NPS)
Build and manage integrated launch plans that span Product, Engineering, Marketing, Sales, Partners, Customer Success, Support, Finance, Legal, and Ops
Lead cross-functional “launch squads,” ensuring clear owners, timelines, and accountability for all deliverables
Identify and manage dependencies and risks; escalate and drive decisions to keep launches on track
Ensure early customer validation (preview, beta, pilots) and that learnings are incorporated into the launch plan
Partner with Go-to-Market leaders to define positioning, pricing & packaging, routes to market, and commercial targets for new products
Drive field readiness: Ensure Sales, Account Management, and Partner teams have the training, tools, messaging, and collateral they need
Coordinate launch playbooks, sales plays, demos, and talk tracks
Ensure Support and Customer Success are launch-ready (runbooks, SLAs, knowledge base content, success plans, etc.)
Work with Engineering and Product to confirm readiness criteria (performance, scalability, reliability, security) are met before launch
Partner with Security, Legal, and Compliance to ensure all requirements (data privacy, regulatory, contractual) are addressed prior to launch
Coordinate with internal operations (billing, provisioning, quote-to-cash, reporting) to ensure frictionless customer experience from day one
Lead post-launch reviews (30/60/90 days) to assess performance against objectives and drive corrective actions
Define and track a standard set of NPI KPIs (e.g., time-to-market, launch readiness scores, adoption, churn for new products, field satisfaction)
Continuously refine Kaseya’s NPI processes, tools, templates, and governance based on data and feedback
Lead a small team of NPI program managers
Influence and align senior stakeholders across Product, Engineering, and Go-to-Market on launch priorities and trade-offs
Foster a culture of transparency, accountability, and collaboration around launches
Act as the single point of contact and “voice of the launch” for executive updates and status
Qualification
Required
10+ years of experience in B2B technology (ideally SaaS), with significant time in Product Management, Program Management, Product Operations, or Go-to-Market roles
5+ years leading complex cross-functional launches or NPI programs across multiple teams and geographies
Proven track record of delivering successful product launches from concept through post-launch optimization
Strong program and project management skills, including managing multiple launches concurrently
Demonstrated ability to lead through influence, work effectively with senior executives, and drive decisions in ambiguous environments
Excellent communication skills; able to translate between technical, commercial, and operational stakeholders
Experience implementing or improving structured NPI / launch frameworks (gates, readiness scorecards, etc.)
Preferred
Experience in IT management, cybersecurity, MSP/IT service provider, or enterprise infrastructure software
Background in product-led growth or recurring revenue / subscription models
Prior experience building or scaling an NPI or Launch Operations function from the ground up
Company
Kaseya
Kaseya is an IT and security management platform that offers remote management software for the information technology industry.
5001-10000 employees
H1B Sponsorship
Kaseya has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (13)
2023 (12)
2022 (9)
2021 (6)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$546.78MKey Investors
TPGIreland Strategic Investment FundInsight Partners
2020-07-09Series Unknown· $2M
2019-05-03Private Equity· $500M
2017-11-15Series Unknown· $44.78M
Leadership Team
Rania Succar
CEO
Pratik Wadher
Chief Technology Officer
Recent News
Seattle TechFlash
2026-01-14
2025-12-30
Company data provided by crunchbase