TEKsystems · 1 day ago
Mechanical Claims Analyst
Earth City, MO
Contract
Hybrid
Mid Level
$25/hr - $35/hr
3+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Mechanical Claims Specialist. This role involves using mechanical knowledge to evaluate and process warranty claims, communicate with customers and dealerships, and maintain accurate documentation in a professional office environment.
Information Technology
Responsibilities
Evaluate, investigate, and process mechanical warranty claims using established guidelines and repair criteria
Apply automotive repair knowledge to determine claim approval, denial, or required next steps
Communicate clearly and professionally via phone and email with: Dealership service departments, Vehicle owners, Internal claims teams
Explain claim decisions in a way that is easy for non‑technical customers to understand
Demonstrate empathy and active listening when handling customer concerns
Maintain accurate electronic claim documentation using internal systems
Collaborate with team members and leadership to ensure fair, consistent, and high‑quality claim decisions
Handle dealership calls to review required repairs and determine warranty coverage
Handle vehicle owner calls seeking explanation of approved or denied claims
Handle customer guidance calls to explain repair processes, quotes, and next steps for coverage review
Qualification
Required
Minimum 3 years of experience as an automotive mechanic or in a related mechanical field
Strong understanding of vehicle systems and repair processes
Ability to clearly explain mechanical concepts to non-technical individuals
Previous customer service experience handling complex or escalated issues
Excellent verbal communication skills
Comfortable navigating multiple software systems and monitors while on calls
Proficient with Microsoft Office tools (Outlook, Teams, email)
Detail-oriented, self-motivated, and able to work in a fast-paced call center environment
High school diploma or GED required
Preferred
ASE Certification
Experience with labor guides (AllData preferred)
Experience using automotive scan tools
Bilingual (Spanish & English)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase