Batth Trucking Inc · 7 hours ago
Service Writer
Columbus, OH
Full-time
Onsite
Entry, Mid Level
$800/wk - $1,200/wk
2+ years expBatth Trucking Inc is seeking a Service Writer to act as the communication bridge between customers and the diesel repair team. The role involves scheduling repairs, providing excellent customer service, and accurately documenting vehicle issues and repair needs.
Transportation/Trucking/Railroad
Responsibilities
Greet customers in a professional and friendly manner, ensuring a welcoming environment
Discuss vehicle issues with customers, collect detailed information, and document symptoms and concerns accurately
Provide clear estimates for repair and service costs, explaining any necessary work to customers
Communicate repair updates and timelines, addressing customer questions or concerns
Create work orders and distribute them to technicians with all necessary information
Prioritize and schedule repair work based on urgency and shop capacity
Ensure accurate documentation of work performed, parts used, and technician time
Monitor the progress of repairs and follow up with technicians to meet deadlines
Maintain knowledge of diesel engines, systems, and common repairs to effectively communicate with technicians and customers
Order parts and supplies as needed, verifying availability and pricing
Review completed repairs for accuracy and proper documentation before invoicing customers
Process payments and manage invoicing efficiently
Address complaints or disputes professionally and work to resolve them to the customer’s satisfaction
Maintain strong relationships with customers, promoting repeat business
Suggest preventative maintenance or future services based on vehicle history
Qualification
Required
2+ years of experience in a similar service writer role, preferably in a diesel repair or automotive shop
Strong communication and interpersonal skills
Organizational and multitasking abilities to manage multiple work orders
Proficiency in service management software (e.g., Mitchell, RO Writer, or equivalent)
Basic understanding of accounting or invoicing
High school diploma or equivalent required
Preferred
Knowledge of diesel engines and repair processes is highly preferred
Technical training or certifications in diesel or automotive repair is a plus
Benefits
Bonus based on performance
Company parties
Competitive salary
Free uniforms
Opportunity for advancement
Paid time off
Company
Batth Trucking Inc
Batth Trucking Inc
Founded in 2011Columbus, Ohio, US
51-200 employeesFunding
Current Stage
Growth StageCompany data provided by crunchbase