Expedient · 2 months ago
Entry-Level IT Support Associate (X)
Lewis Center, OH
Full-time
Onsite
New Grad, Entry LevelExpedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate will join the Operations Support Center team and receive fully paid training with hands-on experience in various technical platforms.
Cloud ComputingCyber SecurityInformation ServicesInformation TechnologySecurityTelecommunicationsVirtualization
No H1B
Responsibilities
Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed
Follow strict security protocols to allow client access requests inside the data center using specific access control criteria
Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility
Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support
Qualification
Preferred
Previous customer-service work experience
Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience
Excellent written and verbal communication skills
Strong analytical and independent problem-solving skills
Ability to prioritize and multitask in a fast-paced, time-sensitive environment
Must pass pre-employment screens
Benefits
Three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care.
Parental leave
Top-tier medical, dental, and vision, disability and life insurance, at an affordable rate
Wellness engagement opportunities
401(k) with a generous match
Paid parking
Company
Expedient
Expedient is a network of data centers offering cloud computing, a wide range of managed services, and network connectivity.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-10-21Acquired
Leadership Team
Bryan Smith
Chief Executive Officer
Brent Meadows
SVP - Solution Architecture & Principal Field CTO
Recent News
Company data provided by crunchbase