AlphaGraphics · 2 hours ago
Account Manager and Customer Service Representative (CSR)
Charleston, SC
Full-time
Onsite
New Grad, Entry LevelAlphaGraphics is an established leader in the Printing, Design, and Shipping industries, and they are seeking an Account Manager and Customer Service Representative (CSR) to join their team. The role involves establishing and maintaining positive relationships with customers, ensuring their needs are met, and serving as the primary internal representative of the organization.
Communications InfrastructureEmail MarketingGraphic DesignMarketingPrintingProduct Design
Responsibilities
Serve as the primary internal representative of the organization
Convey to the customer our expertise in products, services, and capabilities
Serve as an external key educator to our community and customers
Communicate customer requirements to the support team in accordance with company policies and procedures
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Determine charges for services requested, collect deposits or payments, or arrange for billing
Attract potential customers by answering product and service questions and suggesting information about other products and services
Qualification
Required
Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction
Ability to effectively build relationships with customers and teammates
Strong written and verbal communication skills
Desire to continuously look for ways to help people
Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem
Benefits
Company parties
Competitive salary
Free food & snacks
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Competitive Compensation
Flexible Scheduling
Hard work, collaboration, humanity, fun, and laughter
Career path development
Company
AlphaGraphics
AlphaGraphics is a print and marketing solutions company that offers signs, offset printing, and mailing services.
Founded in 1970
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-10-04Acquired
Leadership Team
Al Schnell
CEO and President
Bonnie Rosselli
CEO
Recent News
2025-10-09
2025-08-21
Company data provided by crunchbase