Zenkraft · 10 hours ago
Salesforce Trailblazer and Customer Community Manager
United States
Full-time
Remote
Entry, Mid Level
$81K/yr - $120K/yr
2+ years expZenkraft is a company that builds native Salesforce solutions connecting shipping and logistics providers. They are seeking a Salesforce Trailblazer and Customer Community Manager to drive operational excellence by optimizing processes and leveraging Salesforce for their 700+ customers.
CRMSaaSShippingSoftware
Responsibilities
Own and continuously improve core business operations processes across Sales, Marketing, Customer Success, and Finance
Serve as the Salesforce platform owner from a business operations perspective, ensuring alignment between systems, processes, and strategy
Design and optimize workflows, automation, and reporting to support revenue growth, forecasting accuracy, and operational efficiency
Assist with defining requirements for Customer Community Portal deployment and own reporting and maintenance of the platform
Help streamline business processes surrounding case management, documentation updates, and customer discussion forums
Partner with leadership to define KPIs, dashboards, and metrics that drive data-informed decision-making
Translate business requirements into scalable Salesforce and operational solutions
Drive cross-functional initiatives, ensuring alignment, accountability, and timely execution
Support revenue operations, including pipeline management, renewals, forecasting, and reporting
Identify gaps, inefficiencies, and risks in current processes and proactively propose solutions
Stay current on Salesforce platform enhancements and recommend improvements that unlock business value
Qualification
Required
2+ years of experience as a Salesforce Trailblazer
Strong hands-on experience with Salesforce administration, including reporting, automation (Flows, Flows, Flows), data models, permissions, and overall org maintenance
Proven ability to design and scale operational processes that support growth
Exceptional analytical and problem-solving skills with strong attention to detail
Excellent communication skills, with the ability to work effectively with executives and cross-functional teams
Comfortable owning initiatives end-to-end and operating with a high degree of autonomy
Experience supporting teams
Preferred
Experience with administration or implementation of Salesforce Experience Cloud, Salesforce Service Cloud, and Salesforce Knowledge Base is preferred
Salesforce certifications are a plus
Company
Zenkraft
Shipping Apps for Salesforce.com
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-02-09Acquired
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