Rippling · 4 hours ago
Developer Support Specialist, Data
El Paso, TX
Full-time
Hybrid
Entry, Mid Level
$21/hr - $28/hr
1+ years expRippling is a company that provides a unified platform for managing HR, IT, and Finance. They are seeking a Developer Support Specialist to troubleshoot developer questions, provide technical guidance, and ensure customer satisfaction with their products.
EmploymentHuman Resources
Responsibilities
Troubleshoot and resolve developer questions via email or chat regarding API authentication and integration
Help customers design schemas, write SQL or other data markup scripting and help to support development of Analytics and Applications that build on top of data
Support and debug both Rippling-managed and custom data connectors
Provide technical guidance and expert advice to customers with regards to their effective and optimal use of the products
Provide feedback on system tools, product features, and other potential customer pain points
Work in a highly technical capacity, ensuring success for our new and existing customers
Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction
Qualification
Required
Bachelor's degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields or relevant work experience strongly preferred
+ 1-4 years of customer support experience in a Technical Support domain with:
Strong proficiency in SQL, Tableau (or other Business Intelligence tools), and Javascript or Python (other programming languages considered)
Experience building or troubleshooting REST APIs
Understanding of Data Warehousing fundamentals and concepts
Good understanding of ETL
Flexibility with changing job duties and responsibilities
Ability to navigate a high-ambiguity environment
Strong attention to detail. You can dive into the weeds and pick up on the seemingly small, yet important, details
Organizational skills and experience improving processes
Excellent communication skills, both written and verbal (in English) in a technical environment
Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
Benefits
Salary + benefits
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
2026-01-24
initialized.com
2026-01-21
Company data provided by crunchbase