Twilio · 10 hours ago
Senior Software Engineer, Platform Observability
United States
Full-time
Remote
Senior LevelTwilio is a company focused on shaping the future of communications and empowering developers worldwide. They are seeking a Senior Software Engineer for their platform engineering observability team, where the role involves leading the architecture and delivery of observability platform components and driving initiatives for a unified observability stack.
Enterprise SoftwareMessagingMobile AppsSMSSoftware
Responsibilities
Lead the end-to-end architecture and delivery of key observability platform components, with a focus on reliability, scalability, and usability
Drive consistency and quality across all observability signals—logs, metrics, traces, and continuous profiling—building intuitive workflows for engineers
Serve as a technical advisor and mentor across the platform org, guiding design decisions and aligning cross-team efforts with long-term architectural goals
Go deep in one or more problem areas (e.g., high-cardinality telemetry, distributed tracing correlation, compute cost insights), while ensuring the platform scales horizontally
Collaborate with product teams, SREs, and developer experience groups to deeply understand telemetry needs and integrate observability into core engineering workflows
Design and build developer-friendly tooling and APIs to support incident response, performance analysis, and platform debugging at scale
Leverage (and optionally contribute to) open-source standards like OpenTelemetry to ensure interoperability and extensibility
Champion a pragmatic approach to observability—balancing performance, cost, and user value across diverse engineering teams
Qualification
Required
Proven expertise in building and scaling observability systems (e.g., logging platforms, metrics pipelines, tracing infrastructure, or profiling tools)
Lead technical execution for major components of Twilio's observability overhaul, including our shift to centralized S3-based data lakes, OpenTelemetry instrumentation, and ClickHouse-backed query engines
Deep proficiency in at least one modern programming language (e.g., Go, Python, Java)
Familiarity with high-cardinality data challenges and telemetry correlation techniques
Experience designing high-scale telemetry systems (e.g., Prometheus, ClickHouse, OpenTelemetry, Kafka, or equivalent)
Solid understanding of distributed systems and the challenges of observability in complex, microservice-based environments
Experience with AWS, Kubernetes, and infrastructure-as-code tools
Provide architectural guidance and thought leadership across teams, helping to establish clear telemetry standards, efficient usage patterns, and scalable platform abstractions
Ability to make forward-looking technical decisions and lead others through ambiguity and change
Preferred
Familiarity with ClickHouse, Grafana Loki, Athena, or equivalent systems for log and metrics querying
Contributions to open-source observability tools or communities
Experience building cost visibility or FinOps tooling for cloud compute and telemetry pipelines
Benefits
Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
A retirement savings program
And much more
Company
Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
Founded in 2008
5001-10000 employees
H1B Sponsorship
Twilio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (215)
2024 (168)
2023 (209)
2022 (369)
2021 (264)
2020 (157)
Funding
Current Stage
Public CompanyTotal Funding
$614.42MKey Investors
Founders Circle CapitalBessemer Venture PartnersUnion Square Ventures
2021-07-28Post Ipo Equity· $378.22M
2017-03-08Post Ipo Equity
2016-08-01Post Ipo Equity
Leadership Team
Khozema Shipchandler
Chief Executive Officer
Aidan Viggiano
Chief Financial Officer
Recent News
2026-01-22
2026-01-21
Company data provided by crunchbase