Google · 10 hours ago
Product Support Consultant, gTech Ads
Chicago, IL
Full-time
Onsite
Senior Level
$110K/yr - $157K/yr
5+ years expGoogle is a leading technology company that creates products and services to improve the world. The Product Support Consultant role in gTech Ads involves supporting customers with technical services and media solutions, ensuring they maximize the use of Google Ads products while collaborating with various teams to enhance client experiences.
AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO
Responsibilities
Own a high-priority client portfolio, driving exceptional satisfaction by resolving complex technical escalations and troubleshooting systemic issues throughout the customer journey
Partner with Sales, Product, and Engineering teams to advocate for client needs, fostering collaborative problem-solving and building strong relationships with global advertisers and agencies
Analyze engagement metrics and customer insights to identify friction points, executing strategic projects that enhance product functionality, operational policies, and technology
Serve as the primary technical authority, providing expert recommendations and best practices to internal partners to advocate continuous product and process improvements
Cultivate a globally dispersed team environment by providing mentorship and coaching to partner teams, empowering them to deliver client support
Qualification
Required
Bachelor's degree or equivalent practical experience
5 years of experience in a project/program management, consulting, or client-facing role
Ability to work flexible non-standard working hours in line with customer requirements
Preferred
Experience using Google Ads or other online advertising solutions and media landscape
Experience in developing strategic perspectives on customer-focused solutions
Experience working with apps products and iOS applications
Experience in managing and influencing stakeholders with strong communication skills
Proficiency in data analysis and visualization tools (e.g., SQL)
Ability to own experience and solutions with customers first and empathetic mindset
Benefits
Bonus
Equity
Benefits
Company
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.
10001+ employees
H1B Sponsorship
Google has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8763)
2024 (8872)
2023 (9682)
2022 (11626)
2021 (9109)
2020 (9785)
Funding
Current Stage
Public CompanyTotal Funding
$26.1MKey Investors
Andy Bechtolsheim
2004-08-19IPO
1999-06-07Series Unknown· $25M
1998-11-01Angel· $1M
Leadership Team
Sundar Pichai
CEO
Thomas Kurian
CEO - Google Cloud
Recent News
Small Business Trends
2026-01-24
2026-01-24
Search Engine Journal
2026-01-24
Company data provided by crunchbase