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Lantek · 6 hours ago

Customer Engineer

United States

Full-time

Remote

Entry, Mid Level

Lantek is the global leader providing software systems and solutions to companies manufacturing parts with sheet metal, tubes, and structural steel. The Customer Engineer role will be responsible for assisting customers by diagnosing and troubleshooting software problems and helping them install applications and programs.

CADEnterprise Resource Planning (ERP)Software

Hiring Manager

María Goñi Bértiz

Responsibilities

Consult, specify, install, configure, and provide support on issues related to our software

Support and implement small/medium customer projects

Define solutions in exchange with customers

Create specifications according to the customer's requirements

Train customers and employees in Lantek systems (on-site and online)

Qualification

Technical backgroundSoftware troubleshootingCustomer project supportLantek systems knowledgeNative English speakerInterpersonal skillsCustomer orientedGoal-oriented

Required

Technical background, preferably Computer Engineering or IT field

Experience in technical projects involving software in an industrial environment

Native English Speaker

Good interpersonal skills

Ability to understand and evaluate customer expectations

Customer oriented-approach

Goal-oriented work within the framework of project implementation

Willingness to travel

Preferred

Knowledge of Lantek systems would be desirable

Company

Lantek

Lantek is a software firm offering CAD, CAM, MES, and ERP solutions for sheet metal and structural steel manufacturers.

Founded in 1986

Cuneo, Piemonte, ITA

201-500 employees

https://www.lantek.com/it

Funding

Current Stage

Growth Stage

Leadership Team

Alberto López de Biñaspre Maurolagoitia

CEO

Recent News

Rochester Business Journal

Lantek named Victor business of the year

2023-03-20

Company data provided by crunchbase