Evergreen · 5 hours ago
Sr. Director, Customer Experience
Atlanta, GA
Full-time
Onsite
Director/Executive
12+ years expEvergreen is focused on enhancing customer engagement and satisfaction through innovative solutions. The Sr. Director of Customer Experience will lead the strategic business unit, manage P&L, and drive growth while overseeing global delivery teams and client relationships.
Information Technology & Services
Hiring Manager
Christopher Rogotzke
Responsibilities
Define and execute the CX practice strategy in alignment with market trends, client needs and organizational goals
Own the P&L for the CX practice, including budgeting, forecasting, and revenue optimization
Develop and implement go-to-market plans for CX solutions, including pricing, delivery models, and scalability
Drive continuous improvement and innovation in customer experience, leveraging technology, AI, and automation
Guide the team in partnering with client stakeholders to understand CX operational challenges and translate them into actionable solution designs
Collaborate with other solution leaders to create end-to-end architectures integrating technology, process optimization, and data-driven insights
Ensure solutions align with enterprise architecture principles and compliance standards
Oversee and ensure excellence across all CX operational areas, including: Customer Support Operations, Contact Center Management, Technical Support Leadership, Client Engagement & Delivery Excellence, Practice Management, Innovation & Growth
Qualification
Required
Bachelor's degree in business, Technology, or related field
12+ years in customer service, operations, or digital transformation roles
Proven track record of managing P&L and delivering profitable growth
Experience in contact center operations, technical support, and service delivery
Strong leadership and stakeholder management skills
Financial acumen for budgeting, forecasting, and revenue optimization
Excellent communication and negotiation skills
Preferred
MBA preferred
Company
Evergreen
Evergreen is the professional services division of Insight Global, an international staffing and services company specializing in sourcing IT, healthcare, and engineering professionals for Fortune 1000 clients.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase