Genesis10 · 16 hours ago
ServiceNow Administrator
Plano, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expGenesis10 is seeking a ServiceNow Senior System Administrator to oversee the health, stability, and evolution of their ServiceNow platform. The role involves managing daily platform administration, advanced configuration, release management, and mentoring junior system administrators while ensuring operational standards are met.
Information ServicesInformation Technology
Responsibilities
Be the primary administrator for the ServiceNow platform, ensuring availability, performance, reliability, and scalability
Configure and maintain core platform components including users, groups, roles, ACLs, UI policies, business rules, client scripts, workflows, and Flow Designer
Monitor and maintain instance health, including performance tuning, log analysis, and proactive issue resolution
Manage platform upgrades and patching, including impact analysis, testing coordination, remediation, and post-release validation
Lead ServiceNow release management, including planning, scheduling, deployment, and rollback strategies
Enforce change, release, and configuration management standards to ensure platform stability and audit readiness
Configure and support ServiceNow modules such as ITSM, ITOM, ITAM, CMDB/CSDM, HRSD, CSM, and custom scoped applications
Establish and enforce platform standards, reusable patterns, and best practices to minimize technical debt and ensure upgrade safety
Administer roles, permissions, and ACLs following least-privilege principles
Enforce platform governance, security controls, and compliance requirements
Support audit, risk, and regulatory activities related to the ServiceNow platform
Partner with security and enterprise architecture teams to ensure data protection and platform compliance
Support and maintain integrations using REST/SOAP APIs, MID Servers, IntegrationHub, and data imports
Identify and implement automation opportunities to reduce manual work and improve user experience
Be a technical mentor and escalation point for junior system administrators
Partner with developers, architects, product owners, and business stakeholders to translate requirements into platform solutions
Support release testing, deployment activities, and post-release validation
Participate in incident, problem, and root-cause analysis related to platform issues
Qualification
Required
10 years of overall professional IT experience
5 years of experience administering enterprise ServiceNow platforms
ServiceNow CSA
Deep hands-on expertise with ServiceNow core administration and configuration
Proven experience leading release management and production deployments
Experience with CMDB and CSDM concepts
Experience with security roles, ACLs, and compliance controls
Strong troubleshooting, root-cause analysis
Experience working in ITIL-based operating models
Company
Genesis10
Information Technology and Services
1001-5000 employees
H1B Sponsorship
Genesis10 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (68)
2023 (20)
2022 (2)
2021 (13)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Harley Lippman
CEO and Founder
Company data provided by crunchbase