Curant Health · 20 hours ago
IT Support Supervisor
Smyrna, Georgia, United States
Full-time
Onsite
Mid, Senior Level
3+ years expCurant Health is a leading healthcare company that is committed to improving the lives of its patients. The IT Support Supervisor is responsible for leading the IT support operations, ensuring high-quality technology services, and coaching the support staff to achieve operational excellence.
Health CareMedicalPersonal HealthWellness
Responsibilities
Lead and supervise IT support staff (Help Desk / Desktop Support), providing coaching, mentorship, and performance guidance
Schedule, prioritize, and assign support tickets to ensure service level agreements (SLAs) are consistently met or exceeded
Monitor ticket queues, escalations, response times, and resolution metrics to drive service excellence
Foster a customer-service-first support culture across the organization
Serve as the escalation point for complex hardware, software, network, and system issues
Troubleshoot and resolve advanced technical problems and coordinate with infrastructure, security, and application teams as needed
Support employee technology needs including provisioning, installation, configuration, operation, and maintenance of hardware and software systems
Perform daily system monitoring to verify the integrity and availability of servers, systems, and key processes
Review system and application logs to identify performance issues and potential risks
Guide infrastructure implementations and upgrades with minimal supervision
Develop and maintain IT support procedures and knowledge base documentation
Identify recurring issues and implement preventative solutions
Track and report key service metrics including response time, resolution time, and customer satisfaction
Recommend tools, automation, and workflow improvements to enhance operational efficiency
Oversee employee onboarding and offboarding IT processes
Manage inventory of IT assets including laptops, peripherals, and software licenses
Ensure compliance with IT policies, security standards, and best practices
Communicate outages, changes, and resolutions to employees and leadership
Partner with business units to understand technology needs and service expectations
Support IT leadership in planning and budgeting for support services
Follow Curant Health policies regarding internal controls, ethics, and compliance
Qualification
Required
Associate or Bachelor's degree in Information Technology or related field (or equivalent experience)
3–6 years of professional IT support experience
1–3 years of leadership or supervisory experience
Strong working knowledge of Windows operating environments
Strong working knowledge of Microsoft 365
Strong working knowledge of Active Directory and user account management
Strong working knowledge of Endpoint management and basic networking
Experience with ticketing systems (e.g., Zendesk)
Proven ability to meet or exceed customer service SLAs
Strong troubleshooting, organizational, and communication skills
Ability to work independently with a high level of initiative and accountability
Benefits
Competitive pay
Paid holidays
Comprehensive benefits
Paid time off
Paid parental leave
Employee recognition programs
Career advancement opportunities
A comprehensive training program to support your professional growth
Employee prescription discounts
Company
Curant Health
Curant Health improves patient journey and outcomes through its pharmacist-managed medication management program.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Patrick Dunham
President & CEO
Marc O'Connor
Principal/ Chief Business Officer
Recent News
Company data provided by crunchbase