TruGreen · 3 hours ago
Service Manager (Vero Beach FL)
Vero Beach, FL 32962
Full-time
Onsite
Mid, Senior Level
$52K/yr - $87K/yr
2+ years expTruGreen is committed to providing personalized attention for our associates and focuses on developing proud, dynamic teams. The Service Manager is responsible for providing quality service to customers by recruiting, training, and supervising a team of lawn care specialists, ensuring customer satisfaction and retention.
Customer ServiceLandscapingService Industry
Responsibilities
Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints. Ensures diplomacy concerning customer service-related concerns
Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations
Recruits, interviews and selects personnel needed to efficiently staff the service function. Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy
Plans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures
Supervises a team of technicians to ensure service (production and sales) goals are met. Maintains positive morale among personnel and actively promotes teamwork
Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures
Determines work procedures issuing oral and written instructions. Expedites workflow by coordinating the sharing of information between customer and field technician. Prepares work schedules and assigns and monitors duties to service personnel for efficiency
Prepares composite reports from individual reports of subordinates. Conducts daily and weekly management meetings
Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies
Maintains Department of Transportation Pre/Post Trip Inspection and Drive Qualification files. Ensures current licensing is maintained by all associates as required by company policy/state and/or federal law
Qualification
Required
Associate's degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience
2+ years of supervisory management experience required
Valid, permanent driver's license from state of residence. Current liability auto insurance required
Must be 21 years of age by date of hire
Excellent verbal and written communication skills
Ability to communicate effectively at all levels of leadership and with front line staff
Excellent leadership skills in team building, selecting talent, training, mentoring and developing a sales team, executing goals
Excellent time management skills
Practical knowledge of service industry and experience in developing and executing sales plans
Business process analysis skills
Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Ability to speak, read and write fluently in English is required
You MUST BE physically located in the United States while performing this job
Preferred
Bachelor's degree and sales experience preferred
Benefits
Medical/Dental/Vision insurance
Company-matching 401(k)
Company
TruGreen
TruGreen provides households and businesses with green and healthy lawns and landscapes.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$7.5M2020-10-29Series Unknown· $7.5M
Leadership Team
Kurt Kane
President & Chief Executive Officer
Recent News
2025-09-17
Company data provided by crunchbase