Inside Sales Senior Manager jobs in United States
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First American Financial Group, Inc. · 8 hours ago

Inside Sales Senior Manager

positionSanta Rosa, CA
timeFull-time
remoteOnsite
senioritySenior Level
date7+ years exp

First American Financial Corporation is a leading company in the home warranty industry that values its people and fosters an inclusive environment. The Sr. Manager of Inside Sales is responsible for leading the inside sales organization to drive customer acquisition and retention, providing strategic direction and operational leadership while mentoring sales teams.

Customer ServiceFinancial ServicesLending

Responsibilities

Develop and execute inside sales strategies that drive new business acquisition and customer retention
Develop and drive actionable sales plans, targets, and KPIs
Lead, mentor, and develop inside sales managers and representatives to achieve consistent performance excellence
Establish a high-performance sales culture focused on accountability, coaching, and results
Consistent partnership and communication with Marketing to optimize lead quality, conversion rates, and campaign effectiveness
Continuously improve sales scripts, processes, and tools to increase new business close rates and renewal rates
Lead renewal and retention sales efforts to maximize customer lifetime value and reduce churn
Analyze churn drivers and collaborate across the business to improve retention outcomes, improve renewal rates and drive down customer cancel rates
Consistently monitor KPIs, dashboards, and forecasting to track sales and retention performance and effectiveness
Ensure accurate CRM usage, pipeline hygiene, and reporting discipline
Drive continuous improvement through data-driven insights and performance analysis
Support executive leadership with insights on trends, risks, and growth opportunities

Qualification

Inside sales leadershipCustomer acquisitionRetention salesCRM systemsSales funnel managementCoaching skillsData-driven insightsCommunication skills

Required

7+ years of directly related experience (5+ years in a leadership/management role)
Proven success leading inside sales teams in high-volume, consumer-focused environments
Experience driving both new customer acquisition and retention/renewal sales
Strong understanding of sales funnels, CRM systems, forecasting, and KPI management
Excellent leadership, coaching, and communication skills
Familiarity with inbound/outbound call center sales environments
Proven ability to drive strategic sales leadership

Benefits

Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan

Company

First American Financial Group, Inc.

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Purchasing a new home or refinancing? We have a solution.
location
Irvine, California, USA
people-size2-10 employees
web-link
https://firstamericanfinancialgroup.com

Funding

Current Stage
Early Stage

Recent News

Orange County Business Journal
First American CEO Ken DeGiorgio Departs After Cruise Line ‘Choking’ Incident
2025-04-18
Kaskela Law
FIRST AMERICAN SHAREHOLDER ALERT: Kaskela Law LLC Announces Investigation of First American Financial Corp. (NYSE: FAF) and Encourages Long-Term Investors to Contact the Firm
2025-04-07
Business Wire
First American Celebrates a Decade of Recognition as One of the Fortune 100 Best Companies to Work For
2025-04-02
Company data provided by crunchbase