Lumabuilt · 5 hours ago
Receptionist
United States
Part-time
Remote
New Grad, Entry Level
$25/hr - $35/hrLumabuilt is a remote-first professional services organization specializing in virtual business support and customer experience. They are seeking a Virtual Receptionist to provide dependable customer engagement and administrative services for US-based operations, managing communications across various channels and supporting appointment scheduling.
ArchitectureConstructionManufacturing
Responsibilities
Serve as the primary virtual front desk: answer and route inbound calls, emails, and chat messages using VoIP and live-chat tools; provide polite, clear triage and next-step guidance
Manage appointment scheduling and calendar coordination for US-based stakeholders—set up meetings, send confirmations and reminders, and handle rescheduling or cancellations
Maintain accurate contact and interaction records in CRM and ticketing systems; create, update, and close tickets or follow-ups to ensure timely resolution
Perform day-to-day administrative tasks including document handling, basic data entry, vendor coordination, and preparing meeting materials as needed
Escalate client issues and coordinate with cross-functional teams to resolve inquiries within SLA; monitor follow-ups until closure
Protect confidential information and comply with company data-protection protocols; participate in periodic training and continuous improvement initiatives
Qualification
Required
Proven experience as a receptionist, virtual receptionist, or customer-facing administrative specialist supporting US clients
Fluent English verbal and written communication with professional phone etiquette
Availability to work US business hours and manage time-zone coordination across the United States
Reliable home-office setup with high-speed internet and a quiet, professional environment for calls
Ability to multitask across phone, email, and chat while maintaining accurate records and SLAs
Background check clearance where required for client access
Preferred
Experience with HubSpot or Salesforce CRM platforms
Second language proficiency (Spanish preferred) for bilingual customer support
Prior remote work experience in a virtual receptionist or remote customer support role
Benefits
100% remote, US-focused role with flexible scheduling and a supportive remote-first culture.
Opportunities for upskilling, cross-training, and internal mobility into customer success or operations functions.
Competitive pay, paid time off, and technology stipend to maintain a professional home-office setup.
Company
Lumabuilt
Lumabuilt is a North American manufacturer of premium aluminum cladding systems, delivering extruded aluminum planks, battens, aluminum plate, ACM sheets, and fully fabricated ACM and plate rainscreen systems.
Founded in 2019
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2021-06-28Series Unknown
2021-06-28Debt Financing
Company data provided by crunchbase