Tennessee Department of Health · 9 hours ago
PUBLIC HEALTH OFFICE ASSISTANT - 01272026-74300
Louisville, KY
Full-time
Onsite
Entry Level
$31K/yr - $39K/yr
2+ years expThe Tennessee Department of Health is seeking a Public Health Office Assistant to provide administrative support in a county health department. The role involves performing office work, patient registration, scheduling, and managing medical records while ensuring confidentiality and compliance with departmental policies.
Wellness
Responsibilities
Reviews departmental policies and procedures to keep abreast of any changes, revisions, or additions. Discusses with clients all possibilities for assistance within and outside the health department; informs client of rights and responsibilities for participation in various programs
Interviews health department clients for medical and administrative services while maintaining confidentiality. Collects and updates client demographic information for registration, schedules appointments, and informs client of any visit requirements
Reviews and verifies insurance information, financial information, immunization status, program eligibility, and client co-pay/deductible responsibilities
Discusses charges for services and explains sliding fee scale where applicable. Prepares medical record for services to be provided, which may include attaching necessary forms, encounter labels, or any special instructions for the medical provider or laboratory
Performs administrative activities including processing and evaluating information to determine compliance with standards. Processes and maintains medical and administrative records and reports; reviews client encounter forms for accuracy and enters service/encounter data into the health department computer system
Creates certificate of deposit to allocate funds to proper program area budget codes and calculates charges to initiate the billing process. Reconciles fees collected with cash drawer report; collects payments for services rendered
Serves as the health department representative and effectively communicates all health department services available to the public
Maintains positive, constructive and cooperative communication by telephone, in written form, email or in person with supervisors, peers or clients. Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others
Qualification
Required
Education equivalent to graduation from a standard high school
Experience equivalent to two years of full-time customer service delivery and/or clerical/office work
Qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required education on a year-for-year basis
Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years
A valid driver's license
For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations
Company
Tennessee Department of Health
Tennessee Department of Health's Mission is to protect, promote and improve the health and prosperity of people in Tennessee.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mitchell Mutter
Medical Director of Special Projects
Recent News
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