7-Eleven · 17 hours ago
Enterprise Service Desk Specialist - 1st Shift
United States
Full-time
Remote
New Grad, Entry Level7-Eleven is a well-known convenience store chain, and they are seeking an Enterprise Service Desk Specialist to provide technical troubleshooting and support. The role involves assisting with hardware and software issues, ensuring efficient performance of company systems, and collaborating with third-party vendors as needed.
Food and BeverageRetail
Responsibilities
Uses remote tools and cloud technology to provide technical support for hardware, software, and applications
Identifies and corrects issues using cloud and web-based applications
Determines the best course of action to improve performance and efficiency of company systems, equipment, and applications
Understands and completes proper processes when installing software
Provides troubleshooting and support to multiple domains
Identifies re-occurring company issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems
Reads, interprets, and follows procedures described in the internal knowledge base
Works with third-party help desk vendors as applicable
Provides phone support as needed
Attends training classes as required to stay current with new equipment troubleshooting, procedures and technology
Initiates timely communication of critical events to Team Leads
Completes other duties, including special projects, as assigned by Management
Identifies and escalates critical incidents to ensure timely resolution and reduce down time and coordinate with critical incident team
Ensures highest standards of domain security through proper user authentication procedures
Qualification
Required
High School Diploma/GED
General understanding of networking fundamentals as it relates to an enterprise environment
PC architecture, wireless communication, router, and third-party cellular devices
Familiarity with Windows Operating System and iOS
General troubleshooting skills
Capable of working in a fast-paced environment
Excellent verbal communication skills and the ability to explain technical information in layman's terms
Excellent written communication skills with the ability to clearly relate an issue and troubleshooting steps in tickets and emails
Excellent organizational skills
Ability to understand intra-department functions and operations
Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department
Preferred
CompTIA A+/Network+
Company
7-Eleven
7-Eleven is a convenience retailer store with retails of food and beverage. It is a sub-organization of Seven & I Holding.
Founded in 1927
10001+ employees
H1B Sponsorship
7-Eleven has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (105)
2023 (132)
2022 (132)
2021 (73)
2020 (71)
Funding
Current Stage
Public CompanyTotal Funding
$3M2023-07-17Undisclosed· $3M
1998-02-04IPO
Leadership Team
Douglas Rosencrans
Interim Co-CEO
Stanley Reynolds
President
Recent News
2026-01-11
2026-01-11
Company data provided by crunchbase