HORNE · 11 hours ago
Team Lead Case Manager Government Services
Aiken, South Carolina, United States
Full-time
Onsite
Mid Level
3+ years expHORNE is seeking a Team Lead Case Manager for Government Services who will ensure applicants receive timely updates regarding their program application status. This role involves clear communication with customers and collaboration with case management and leadership teams to resolve application issues.
AccountingFinancial Services
Responsibilities
Ensures program customers are continuously updated regarding the status of the program application
Provides frequent, diligent, and professional communication
Obtains a working knowledge of customer needs and program eligibility criteria
Understand program requirements and other key objectives
Understand program processes from start to finish and communicates those processes clearly to applicants
Records all communications in the designated program systems of record
Other duties as required
Leads a team of Case Managers
Qualification
Required
High School Diploma or GED, required
Three or more years' experience providing customer service and or clerical work, required
Strong conflict resolution and de-escalation skills, required
Proficiency in Microsoft Word, Excel, Outlook, required
Proficient in the use of the internet, required
Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations
Must be able to travel around the designated county area
Ability to perform some evening or weekend work as required
Ability to learn and apply the requirements, policies, and procedures of the disaster housing program quickly
Ability to work successfully in a diverse population
Highly organized
Ability to thrive in a fast-paced work environment
Strong customer service skills and knowledge of customer service best practices
Preferred
Some management experience: CDBG-DR Housing Program or other case management experience, preferred
Company
HORNE
HORNE is a decidedly different CPA and business advisory firm that is changing expectations about accounting.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bryan McDonald
Partner
Buck Coats
Partner
Recent News
2025-12-09
2025-08-07
2025-08-01
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