NTT DATA North America · 6 hours ago
Level 2 Windows File Services Engineer
United States
Full-time
Remote
Mid LevelNTT DATA North America is a leading business and technology services provider, and they are seeking a Level 2 Windows File Services Engineer. This role is responsible for the operation and maintenance of global Windows File Services infrastructure, ensuring compliance with ITIL standards and delivering proactive monitoring and support.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Resolve all incidents and service requests within agreed SLA timelines, ensuring accurate ticket updates and documentation
Perform proactive health checks, capacity planning, and maintenance to ensure service availability
Provide second-level support for complex incidents and root cause analysis
Execute approved changes with documented risk assessments and mitigation plans; ensure proper change approvals
Lead or assist in engineering tasks, design improvements, and problem isolation for Windows File Services or NAS infrastructure
Manage migrations, reorganizations, and lifecycle upgrades for Windows File Services and NAS systems
Establish and maintain monitoring for all components (PRTG, SCOM, Nagios)
Collaborate with cross-functional teams (AD, Security, Network, Application Ops) and communicate effectively with stakeholders
Contribute to continuous service improvement initiatives, including automation of repetitive tasks (PowerShell, scripting)
Ensure compliance with security and governance standards and maintain audit-ready documentation
Participate in disaster recovery tests, backup validation, and security hardening activities
Support eDiscovery and audit requests by preparing and delivering data according to defined guidelines
Qualification
Required
Advanced experience in large-scale enterprise environments managing Windows File Services and NAS
Proven track record in IT infrastructure operations and service delivery
Hands-on experience with ITSM tools (ServiceNow) and monitoring platforms (PRTG, SCOM)
Experience in migrations, reorganizations, and lifecycle management of storage systems
Familiarity with scripting and automation for operational tasks
Bachelor's degree in IT or related field (or equivalent experience)
Strong ITIL knowledge (Incident, Problem, Change, CSI)
Windows Server (2019/2022), DFS-R, ACLs, GPOs, VSS
NAS administration and CIFS/SMB protocols
Vormetric encryption for high-security shares (minimum three or external training/certification for basic service (L2 skill – implementation/troubleshooting based on “blueprints”)
PowerShell scripting and automation for operational efficiency
Analytical thinking for complex problem-solving
Ability to communicate technical concepts to non-technical stakeholders
Strong documentation and reporting skills
Ability to prioritize tasks and manage multiple activities under pressure
Preferred
ITIL v4 Foundation (plus)
Microsoft Certified: Windows Server Hybrid Administrator Associate (big plus)
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
Founded in 1988
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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