CleanSlate Technology Group · 4 hours ago
IT Analyst
Carmel, IN
Full-time
Hybrid
Entry, Mid Level
1+ years expCleanSlate Technology Group (CSTG) is a modern technology consulting firm transforming how organizations use Data, AI, and Cloud Modernization to fuel innovation. The IT Analyst will provide first-line technical support to users, manage hardware assets, and ensure operational health and maintenance tasks are performed effectively.
ConsultingInformation TechnologySoftware
Hiring Manager
Keri Hite
Responsibilities
First-line support to troubleshoot and diagnose user-facing technical issues including: laptops, tablets, network services, and office productivity applications
Analyze reported incidents, identify problems, and initiate a timely resolution
Demonstrate a commitment to servicing customers – CSTG Employees and Contractors while complying with our policies and guidelines
Develop processes and procedures for end users to encourage system and application adoption
Maintain accurate, up-to-date records for all IT assets, managing each asset through its complete lifecycle- from acquisition to retirement
Manage mobile devices using; Intune, Jamf and BigFix ensuring compliance with organizational policies and efficient device lifecycle management
Contribute to the strategy, design, and implementation of endpoint technology images and solutions
Test and validate new system patches and release of operating systems
Operational responsibility for endpoint management tools to report, secure, update, and automate the delivery of application or base images
Ensure up-to-date documentation on IT processes
Create and maintain technical documentation on system support models, common issues, and solutions
Provide recommendations for application configuration and IT solutions as needed
Day to Day oversight of application and system health monitoring
Reporting and Analytics
Client installation, tracking, reporting: get CSTG env tracking and reporting, build base metal installations, create Windows install packages
Meet and identify/address needs- follow up and report on request status and provide guidance for IT changes/information
Shadow Cloud Consultant Team on a Project and assist when applicable
Shadow ITAM Team on a Project and assist when applicable
Become a Product Owner on CSTG technologies
Qualification
Required
Bachelor's degree in Computer Science or Information Technology or equivalent experience
1-3+ years of experience in Desktop Support or Systems Administration
Strong computer, hardware, software, and analytical skills
Proven ability to assess business needs and translate them into relevant solutions
Experience installing, configuring, documenting, testing, training, and implementing new applications and systems
General networking knowledge
Understanding end clients' needs
Practices and techniques for managing the activities related to planning: Principles, Processes, and Theories
Strong analytical skills with advanced Excel and CRM reporting tools
Hands-on experience with Salesforce or similar CRM systems
Excellent attention to detail, organizational skills, and communication abilities
Ability to thrive in a fast-paced environment and adapt quickly
Preferred
AWS Cloud Practitioner
AWS Solution Architect
AWS Cloud Ops Engineer
Azure Fundamentals
M365: Endpoint Administrator Associate
Company
CleanSlate Technology Group
At CleanSlate Technology Group, we help businesses modernize, migrate, and move forward with confidence.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Darren Mills
Chief Technology Officer
Lizet Vanessa Avila ☁️
Partner Alliance Manager
Company data provided by crunchbase