eTeam · 22 hours ago
Site IT Support Administrator
Monaca, PA
Full-time
Onsite
Mid Level
$25/hr - $28/hr
3+ years expeTeam is seeking a Site IT Support Administrator to provide essential IT support for employees. The role involves troubleshooting IT issues, collaborating with the IS Service Desk, and ensuring compliance with IT policies while conducting user onboarding and training.
Information Technology
Responsibilities
User Support and Troubleshooting: Assisting employees with IT issues, resolving hardware and software problems, and providing guidance on using IT tools effectively
Collaboration with IS Service Desk: Handling complex tickets escalated to the Service Desk, coordinating with external providers or internal teams to resolve issues
Security and Compliance: Assisting with audits, security assessments, and ensuring compliance with IT policies and standards
A monthly 30-minute IT training: Educate staff on various IT topics with focus on the use of various window applications
A good knowledge of Macros and web-based applications: Visual basic knowledge and other web-based applications
Excellent Communication Skill: Ability to patiently explain technical concepts to non-technical users
User onboarding and training: Set up new hires’ workstations, accounts, permissions, and access to printers and network drives
Provide basic end user support for Special Purpose PC's, common configuration topics for standard PC's and smartphones, printing, ect.. - Using client system request and incident tickets. Level 2 technician who would receive tickets in the system from the Level 1 Service Desk. - Assist Internal Business Partners in placing orders for hardware and software using the standard client tools
Qualification
Required
Bachelor's degree or equivalent is required
Exp - 3 to 5 years in IT support Administrator
Excellent communication skills - inbound and outbound phone calls in a professional manner, writing and replying effective emails
Strong administrative skills
Intermediate level of Microsoft Outlook Mail, Word, Excel, and PowerPoint
Support of Special Purpose imaged pc's, connecting PC's to special manufacturing equipment, working with external vendors to get additional support
Critical thinking skills and problem solving ability
Time management skills
Working as part of a team of people, have experience in a business environment as a Team player
Basic level understanding of Smartphone functionality, setup of email on a phone, initial Phone activation experience
Ability to multi-task and work in a fast paced environment
Provide basic end user support for Special Purpose PC's, common configuration topics for standard PC's and smartphones, printing, etc
Using client system request and incident tickets
Level 2 technician who would receive tickets in the system from the Level 1 Service Desk
Assist Internal Business Partners in placing orders for hardware and software using the standard client tools
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase