Kinaxis · 11 hours ago
Senior Site Reliability Engineer - Infra
United States
Full-time
Remote
Senior Level
5+ years expKinaxis is a global leader in end-to-end supply chain management, enabling supply chain excellence for all industries. The Senior Site Reliability Engineer will be responsible for the delivery, management, and monitoring of Kinaxis products and cloud infrastructure, ensuring service availability and performance for customers globally.
AnalyticsAutomotiveEnterprise SoftwareInformation TechnologySoftwareSupply Chain Management
Responsibilities
Within the functions of cloud operations, the incumbent contributes to and supports the production eco-system with emphasis on Software-as-a-Service to customers. While working in collaboration with engineering teams to ensure systems are designed and implemented with operability, security, performance, and availability
The operations role will continue to evolve in leveraging infrastructure, software engineering principles and financial governance, to address operational challenges with a focus on increased automation
Deliver customer excellence, making sure that Kinaxis meets all SLA objectives
Apply software engineering principles to operational challenges with a focus on automation, self-healing and monitoring solutions
Manage the lifecycle of customer production systems; deploy, upgrade, configure, decommission
Triage service requests and incidents
Excel at overcoming operational challenges
Support workload migrations from our physical data centers to cloud environments
Participate in an on-call rotation:
Investigate, resolve incidents
Provide root cause analysis relating to production systems
Lead team members in achieving professional excellence utilizing industry best practices
Actively leads and engages with the team to develop and grow the team’s skills through sharing experiences and results of research on the latest technology trends
Required to be on-site at customer’s office for 25% of the work time
Qualification
Required
Prior experience in an infrastructure engineering or site reliability engineering role
5+ years of experience deploying and supporting applications
5+ years of experience with managing public cloud platforms (both console and API) like GCP, Azure or AWS
5+ Experience developing in Ansible, Terraform, PowerShell, Bash and Python
Proficiency in English and Mandarin is required
Ability to work independently, and as part of a team
Prior experience working in ITIL-based methodologies, including Incident and Change Management
Practical experience with Applications (Windows, Linux)
Practical experience with Containers (Helm, Docker)
Practical experience with Orchestration/Automation (Kubernetes, Ansible, Terraform, Jenkins)
Practical experience with System monitoring and centralized logging (Datadog, Prometheus, ELK)
In-depth and proactive communication and documentation skills
Preferred
Experience and understanding of windows active directory concepts would be a plus
Benefits
Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
Flexible work options
Physical and mental well-being programs
Regularly scheduled virtual fitness classes
Mentorship programs and training and career development
Recognition programs and referral rewards
Hackathons
Company
Kinaxis
Kinaxis is a leading provider of cloud-based subscription software.
1001-5000 employees
H1B Sponsorship
Kinaxis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (5)
2023 (9)
2022 (9)
2021 (4)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$78.8MKey Investors
HarbourVest Partners
2014-11-25Post Ipo Secondary· $45.8M
2014-06-10IPO
2000-05-25Series Unknown· $33M
Leadership Team
Gelu Ticala
Chief Technology Officer
Anthony Gallo
Vice President of Product Management, Platform Innovation
Recent News
Ottawa Business Journal
2026-01-12
2026-01-11
Business Wire
2026-01-09
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