NTT DATA North America · 20 hours ago
Manager Audio & Visual Conferencing Managed Services
United States
Full-time
Remote
Mid, Senior Level, Lead/Staff
8+ years expNTT DATA is a business and technology services leader, and they are seeking a Manager Audio & Visual Conferencing Managed Services to oversee the delivery and performance of AV managed services. The role involves leading operations teams, managing client relationships, and driving continuous improvement in service delivery across various environments.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Own and manage AV managed services delivery, ensuring SLA, KPI, and customer satisfaction targets are met
Lead, develop, and performance-manage AV engineering and support teams
Act as service owner for AV platforms including meeting rooms, collaboration spaces, and signage
Oversee incident, problem, and change management for AV services
Ensure consistent service delivery across regions, sites, and client environments
Drive continuous service improvement, automation, and operational efficiency
Manage vendor relationships (AV integrators, hardware manufacturers, support partners)
Lead service transition, onboarding, and operational readiness for new AV services
Provide executive-level reporting on service performance, risks, and improvement plans
Ensure compliance with security, safety, and corporate IT standards
Support budgeting, forecasting, and cost optimisation for AV services
Collaborate with Workplace, IT, Network, Security, and M365 teams
Act as escalation point for major incidents and high-profile events
Qualification
Required
Bachelor's degree or equivalent experience in: Information Technology; AV / Media Engineering; Business or Service Management
8+ years' experience in AV, collaboration, or workplace technology services
3–5 years in a managed services leadership or service management role
Proven experience delivering AV services in enterprise or global environments
Experience managing distributed teams and third-party vendors
Strong background in SLA-driven service delivery and customer support
Experience operating in ITIL-based service management environments
Strong understanding of AV managed services operating models
Proven people leadership and team development skills
Excellent stakeholder and customer relationship management abilities
Strong service management and governance mindset
Ability to balance operational stability with service innovation
Strong decision-making skills under pressure
Clear, confident communication at technical and executive levels
Organised, structured, and metrics-driven approach
Commercial awareness and cost-control mindset
Enterprise AV platforms: Microsoft Teams Rooms and Surface Hub
Room booking and scheduling systems
Digital signage platforms
Audio visual technologies: Video conferencing systems, Audio DSPs, microphones, cameras, and control systems
Monitoring and management tools for AV environments
Network fundamentals impacting AV services (QoS, VLANs, firewalls)
Endpoint and device lifecycle management
Incident, problem, change, and release management processes
Preferred
ITIL Foundation or ITIL Managing Professional
AVIXA CTS or CTS-D / CTS-I
Microsoft 365 or Teams Rooms related certifications
Prince2, PMP, or equivalent service/project management certification
Leadership or people management qualification
Vendor technologies (Crestron, Poly, Cisco, Logitech, Extron – desirable)
Understanding of cloud collaboration platforms (Microsoft 365, Teams)
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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