Peak Support · 1 week ago
Customer Service - Benefits & Verification Specialist and Patient Care Coordinator | Philippines
United States
Full-time
Remote
New Grad, Entry LevelPeak Support is looking for talented Customer Service Associates to join their team as Benefits & Verification Specialist and Patient Care Coordinator. This role is critical in ensuring therapy services are properly authorized, verified, and financially cleared prior to treatment, while also managing scheduling workflows and patient communication to enhance satisfaction and compliance.
Business DevelopmentCustomer ServiceOperating Systems
Responsibilities
Ensuring all therapy services are properly authorized, verified, and financially cleared prior to treatment
Managing scheduling workflows, follow-ups, documentation completion, and patient communication
Acting as the insurance clearance gatekeeper for all Physical Therapy, Occupational Therapy, and Speech Therapy referrals
Ensuring accurate benefits verification, authorization procurement, and documentation attachment to claims prior to billing submission
Executing therapy visits accurately, timely, and in compliance with physician orders and payer requirements
Qualification
Required
Clear, neutral English accent with excellent phone etiquette
Proven experience with insurance eligibility and benefits verification
Prior authorization experience required
Highly personable, friendly, confident, and professional communication style
Strong analytical and report-review capabilities
Exceptional organizational and follow-through skills
Strong Excel proficiency and Microsoft Teams communication skills required
High attention to detail and documentation accuracy
Ability to meet deadlines and manage high-volume workflows
Experience with payer portals, EMRs
Preferred
Payment Posting & Reconciliation
Proficiency in Microsoft Office applications, with at least average skills in MS Excel
Flexibility to work in voice, non-voice, or blended programs
Commitment to completing all required initial training
Willingness to work on shifting schedules, including weekends and holidays
Company
Peak Support
Peak Support provides customer service, sales operations, and business process outsourcing to high-growth companies.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-09-18Acquired
Leadership Team
Jonathan Steiman
Founder & CEO
Hannah Steiman
Co-Founder & Head of Growth
Recent News
PR Newswire
2023-10-26
Company data provided by crunchbase