Sunrun · 2 hours ago
Field Service Supervisor
Lower Montville, NJ
Full-time
Onsite
Mid, Senior Level
$101K/yr - $135K/yr
3+ years expSunrun is the #1 home solar and battery company in America, dedicated to connecting people to clean energy. The Field Service Supervisor will oversee Technicians in the field, ensuring safety and performance standards are met while also contributing individually to service appointments.
BatteryClean EnergyEnergyRenewable EnergySolar
Responsibilities
Management of 8-10 Field Service Technicians including oversight of safety, truck stock inventory, case closure performance, skills training and timekeeping/ overtime
Performance management and coaching for Technicians who are not meeting Sunrun standards
Daily syncs with assigned Field Service technicians to ensure they are set up for success and continued communication with their team throughout the day
Daily management of schedules to ensure that Technicians are able to successfully service as many customers as possible
Daily updates to the Regional Manager and weekly reports outlining Service Technician performance
Complete Service Appointments as an individual contributor, with volume dictated by the Regional Service Manager (~30% of working hours)
Exceed established Technician performance metrics such as Success Rate and Completion rate
Assist the Regional Service Manager (RSM) with customer escalations and be the primary responder for hazardous situations, executive escalations and other urgent cases as needed
All members of the Service Team are expected to take part in miscellaneous projects and initiatives as needed based on business needs
Qualification
Required
Experience as a Sr. Service Technician, Certified Technician or Sr. Certified Technician (or the equivalent) is required
Minimum 3 years of residential solar experience required
Valid state or local Electrical Journeyman certification or license preferred. (May be a requirement in some states)
Working knowledge of current NEC codes
High degree of knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate
High school diploma or equivalent required, post-secondary education or certification preferred
Must have a valid driver's license, maintain a clean driving record, and the ability to pass a background check
Proficient in Google Suite, Salesforce, Dispatch console (or equivalent scheduling software) and Tableau
Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)
Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance
Ability to climb ladders
Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity
Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching
Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment
Ability to work and maintain balance on roofs and other areas of height
Ability to work in the sun and possibly low light conditions
Ability to walk on rafters, roof tiles, and roof shingles without damage
Ability to distinguish colors such as red, black, yellow, white, green
Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching
Ability to hear verbal commands and warnings
Ability to work with chemicals using appropriate protections
Preferred
Prior supervisory/management experience is strongly preferred
Valid state or local Electrical Journeyman certification or license preferred. (May be a requirement in some states)
Post-secondary education or certification preferred
Positive attitude; not easily flustered, motivated team player, looking to succeed
Experience multi-tasking, having the ability to manage your team while maintaining a high level for performance for individual tasks
Outstanding communication skills, including excellent listening skills - in writing and presentations, over the phone, and face-to-face
Strong work ethic, analytical, understands how to manage people effectively, and leads by example. Able and willing to dive deep, get involved, and do the things that need to get done
Direct experience repairing Solar and Battery Equipment
Direct experience with Solar and Battery equipment manufacturer online portals, RMA processes and troubleshooting steps
Company
Sunrun
Sunrun provides residential solar electricity, storage solutions, and clean energy services to homeowners.
10001+ employees
H1B Sponsorship
Sunrun has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (26)
2023 (31)
2022 (18)
2021 (15)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$6.45BKey Investors
Massachusetts Clean Energy CenterInvestecIdinvest Partners
2025-09-12Post Ipo Debt· $510M
2025-07-18Post Ipo Debt· $431M
2025-01-28Post Ipo Debt· $629M
Leadership Team
Mary Powell
Chief Executive Officer and Director
James Allred
VP of Sales
Recent News
2026-01-23
2026-01-11
ImpactAlpha
2026-01-11
Company data provided by crunchbase