Revalize · 8 hours ago
Customer Communications Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expRevalize is a leading provider of software solutions that enhance sales for complex manufactured products. The Customer Communications Manager will execute customer communication programs aimed at improving customer experience and engagement through various channels, including email campaigns and customer events.
ComputerData IntegrationDatabaseSoftware
Responsibilities
Build and deploy customer lifecycle emails and nurture programs—supporting onboarding, adoption, training engagement, and migrations—across Revalize’s multi-brand portfolio
Work with internal teams to manage email scheduling, segmentation, campaign setup, QA, and deployment in marketing automation platforms
Ensure messaging is clear, customer-friendly, and aligned to lifecycle goals
Execute communications at scale to guide customers to key milestones, including:
Product setup and onboarding progress
Feature and product usage adoption
Training participation (free and paid)
Migration readiness and change enablement
Support retention efforts by helping deliver the right message to the right customer at the right time
Help plan and execute virtual and regional customer engagement events including:
Adoption webinars
Migration workshops
Training awareness sessions
Customer community or product engagement events
Work with event team to coordinate event logistics, invitations, registration pages, follow-up emails, and attendee engagement
Take product strategy and customer insights and turn them into coordinated, multichannel engagement opportunities
Work closely with Customer Success, Product Marketing, and Events teams to:
Align communications to customer needs
Support training and migration promotion
Improve lifecycle engagement
Finalize target audience lists
Gather feedback and insights to help improve customer messaging and program performance
Understand campaign performance including open/click engagement, event attendance, and lifecycle influence on adoption milestones
Support analysis of engagement trends and recommend improvements to email, event, and lifecycle program performance
Qualification
Required
2–4 years' experience in Customer Marketing, Lifecycle Marketing, or Communications (B2B SaaS preferred)
Experience executing email campaigns and webinar/event engagement
Strong written communication skills with a customer-friendly tone
Highly organized and able to manage multiple campaigns and stakeholders across multiple brands
Curious about data and motivated by improving retention and adoption outcomes
Comfortable working with marketing automation and event platforms; HubSpot knowledge a plus
Self-starter with a “get it done” mindset in a fast-moving environment
Benefits
PTO
Sick and Parental Leave
Medical, Dental, and Vision Insurance
401(k) Plan
Health Savings Account
Life Insurance
Employee Assistance Program
Company
Revalize
Revalize is powered by industry-specific software solutions that help you connect to your markets through elevated digital experiences.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Hg
2021-11-17Private Equity
Leadership Team
Don Stockslager
VP, Business Systems
Recent News
2025-11-11
Company data provided by crunchbase