Disabled Veteran Solutions · 1 day ago
Customer Advocate, Remote
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $17/hrDisabled Veteran Solutions (DVS) is a veteran-owned, mission-driven organization dedicated to improving lives through exceptional service. As a Customer Advocate, you will be the primary point of contact for members, assisting them with healthcare services while delivering high-quality customer care in a remote environment.
Call CenterConsultingCRM
Responsibilities
Serve as the primary point of contact for 50-70 members per day, helping them navigate healthcare services with empathy, professionalism, and accuracy
Support members with primary care coordination, medications, appointments, and benefit-related questions, while documenting all interactions across multiple systems
Manage sensitive information, solve complex issues, and deliver a consistently high level of service
Qualification
Required
High School Diploma, Associate Degree or higher preferred
Strong computer application and technical skills
Proficient with Microsoft Word, Excel, Outlook, Teams
Excellent attention to detail and organizational ability
Prior customer service experience handling complex or sensitive issues
Preferred
Experience in high-volume or call-driven service environments
Experience in high-level, customer facing role in retail focused on customer service
Healthcare, insurance, or medical terminology knowledge
Background in social work, behavioral health, or advocacy-based roles
Benefits
Competitive Pay Based on Qualifications
Bonus opportunities available
Competitive benefits package
Long-term growth and advancement opportunities
Company
Disabled Veteran Solutions
Disabled Veteran Solutions is a business process outsourcing company.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase