Accylerate · 5 months ago
Customer Service Specialist
Reston, VA
Full-time
Onsite
New Grad, Entry LevelAccylerate is focused on delivering digital assessments and enhancing customer engagement. The Customer Service Specialist will manage post-administration cases, ensuring timely resolution of customer inquiries and fostering relationships with clients and internal teams.
Information Technology & Services
Responsibilities
Be an expert in client policy and processes that impact customers and the operational procedures necessary to resolve customer inquiries
Manage cases for post-administration matters that meet service level agreements
Manage customer relationships to ensure all cases are resolved in a timely manner
Identify opportunities to improve customer relationships through optimized systems, training, and feedback mechanisms
Provide case management updates on customer inquiries and trends both within *** and externally with customers
Use data to provide inputs to the voice of the customer initiative helping to drive continuous data-based improvement for an optimal customer experience
Manage other self-assigned projects that arise through digital transformation and organizational method changes
Qualification
Required
Customer Service
Data Analysis
Microsoft Office tools: PowerPoint, Word, & Excel
Problem Solving
Project Management
salesforce
Strong organization and prioritization skills
Adept problem-solving skills, including using data to inform decisions and actions
Proven ability to build and manage customer relationships
Experience leading and navigating complex customer issues and resolving those cases
Experience providing high quality support while managing assigned cases within service level agreements and managing escalations as needed
The ability to collaborate and provide guidance to teammates on complex cases
Preferred
Education
Test Administration
Company
Accylerate
Accylerate, LLC.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase