MSR Technology Group · 5 hours ago
Call Center Specialist
United States
Contract
Remote
Mid Level
$24/hr - $24/hr
3+ years expMSR Technology Group is an established corporation recognized in the Inc 500/5000 for the last seven years. They are seeking a One Call Specialist I to screen locate ticket requests and analyze dig sites to protect the company's underground fiber optics network.
Management Consulting
Responsibilities
Responsible for screening One Call Center Locate Ticket requests in order to analyze the location of the dig site using a software application in relation to the company's underground fiber optics network
Accountable for the protection of company fiber and prevention of costly restoration due to a fiber cut or damage by ensuring that the dig site is clear
Working environment operates 24x7 year-round and all specialists are expected to cover the various shifts, holidays or work overtime whenever needed
Qualification
Required
Ability to work 24/7/365 flexible hours as needed
Ability to work in a team environment and communicate with customers in a professional manner
An accurate and methodical approach
Good problem-solving skills
The ability to analyze data, recognize problems, and draw quick logical conclusions in a production environment
Above average mathematical acumen
PC skills and be well versed in MS Windows and Office applications
Good communications skills
Good customer care skills
Attention to detail
Ability to plan your work and meet deadlines
Ability to work independently, as well as part of a team
Good knowledge of IRTHNet or other Ticket Management System, Microsoft Office (Word, Excel & Outlook), Ops Console, Map books, GIS Applications and State One Call Center's websites
One or a combination of any of the following: Associate's or Bachelor's Degree and/or related job experience
Must be able to demonstrate knowledge and abilities
Similar industry experience via Telecom, Military or Business with similar essential duties
Acquires skills through a combination of formal training and considerable on-the-job experience
May serve as lead and/or primary technical resource within department or work area
High School, GED or equivalent education and relevant experience
3+ years of related experience
Benefits
Benefits
Company
MSR Technology Group
As a leader in professional services, MSR Technology Group ignites growth for businesses across diverse industries.
1001-5000 employees
H1B Sponsorship
MSR Technology Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (233)
2024 (175)
2022 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase