American Red Cross · 5 hours ago
HR Shared Service Assistant
United States
Full-time
Remote
Entry Level
$21/hr - $24/hr
3+ years expAmerican Red Cross is the world's largest humanitarian network, dedicated to helping millions of lives each year. The HR Shared Service Assistant role involves providing high-touch services to employees and managers, ensuring service level agreements are met while managing inquiries across various HR topics.
Health CareHumanitarianNon ProfitTraining
Responsibilities
Provide high touch services to employees, Human Resource staff, managers, and executives ensuring all team service level agreements are met
Maintain strong knowledge of policies, procedures and systems to offer quick and accurate assistance to customers
Manage work using various applications, job aids and procedures
Research, resolve and respond to inquiries/requests that cover a multitude of topics via various input channels (Chat, Voice, Email, Case, Social Media, etc.)
May serve as an administrative liaison with others within or outside the organization regarding issues specific to HRSS
Provide support, development and/or leadership guidance to all volunteers
Research, resolve, and respond to customer/vendor inquiries and requests using various applications, job aids and scripts
Offer a high touch client experience and maintain a high level of professionalism at all times
Manage escalated, technical, and urgent system and reporting requests through to completion and within established workflows, SOPs, and protocol
Ensure necessary follow-up to improve client satisfaction
Perform pay related calculations relating to pay adjustments
Understand and analyze paychecks to answer pay related questions
Research, gather data and answer inquiries for employee payroll records, employment verifications, unemployment inquiries, Workman’s Compensation claims and work schedules for employees pre-HRIS
Maintain/use legacy data and systems
Provide support for record keeping and reporting requirements including payroll, FMLA, COBRA, workers compensation, retirement system and state disability insurance (where applicable)
Provide end user support for HR-related systems and various other business applications
Administer HR system processes including preparing employee data for input, completing forms/templates, executing reports, processing password resets and various updates directly into HR systems
Analyze unit operating practices and recommend revisions to improve established procedures
Provide input related to maintenance of departmental SOP’s and Knowledge Articles
Participate in department training needs as necessary
Qualification
Required
High School Diploma or equivalent required
Minimum 3 years of related work experience or equivalent combination of education and related experience
Ability to work within an 8am ET to 8pm ET time window
Ability to handle extremely sensitive data with highest level of confidentiality
Ability to handle high level escalations from all levels of management
Strong written/verbal (phone) communication and listening skills
Strong customer orientation and interpersonal skills
Ability to demonstrate technical and functional competence including proficiency in MS Office Suite, or other relevant applications
Ability to work both in an in-person and/or virtual team environment, if needed
Ability to work on a team and independently
Strong organizational and documentation skills
Focus on quality with a great attention to detail
Ability to analyze, solve problems and resolve conflicts
Ability to adapt and respond to different personality types
Ability to multitask, adapt to changing priorities, work under pressure and incorporate feedback to improve performance
Knowledge of HR/Payroll laws, regulations, concepts, and transaction processing highly desirable
Preferred
Associate's or Bachelor's degree in a related discipline preferred
Workday experience preferred
Shared Services experience (HR/Payroll) preferred
Experience with Labor Relations/Unions preferred
FPC, CPP, PHR certification a plus
Benefits
Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 15 days a year; based on FLSA status and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
Company
American Red Cross
American Red Cross is a humanitarian organization whose purpose is to meet the immediate disaster-caused needs of people and communities.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$43.31MKey Investors
Kia MotorsAvista foundationAmerican Water Charitable Foundation
2025-05-12Grant
2025-04-21Grant· $0.01M
2025-04-17Grant· $0.01M
Leadership Team
Mary J. Barneby
Regional CEO American Red Cross Greater New York
Adrienne Alberts
VP, HR Operations
Recent News
2026-01-06
2026-01-05
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