Palo Alto Networks · 10 hours ago
Senior UX Researcher
Santa Clara, CA
Full-time
Hybrid
Mid, Senior Level
$114K/yr - $185K/yr
4+ years expPalo Alto Networks is dedicated to protecting critical infrastructure from cyberattacks, and they are seeking a Senior UX Researcher to shape intuitive user experiences for complex enterprise environments. This role involves leading qualitative and quantitative research efforts to uncover user insights and drive user-centered decisions across teams.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
No H1B
Responsibilities
Lead research by diving into interviews, usability sessions, surveys, telemetry, and product data to uncover how real users navigate complex, high-stakes security workflows
Work directly with design and product, facilitating alignment sessions, translating research into clear decisions, and becoming the person teams rely on when they need user truth, clarity, and direction—fast
Blend qual and quant seamlessly, pairing behavioral data with human stories to create crisp, insight-driven guidance that helps teams cut through ambiguity and make confident product decisions
Level up the entire org’s usability muscles by building practical toolkits, running hands-on training, and jumping in alongside designers and PMs to help shape, run, and interpret fast, lightweight tests
Shape research infrastructure through action, improving recruiting, refining screeners, building repeatable processes, and creating ways to connect insights across studies, feedback channels, and customer conversations
Qualification
Required
4–6+ years of UX research experience, with hands-on expertise in both qualitative and quantitative methods
Deep technical proficiency with Pendo is required (specifically Analytics, Guides, CSAT, and Session Replay)
Proven success navigating complex enterprise environments and leading research that informs product decisions
Strong ability to translate insights into clear, actionable guidance for a range of audiences, from designers and PMs to SVPs and cross-functional leaders
Experience designing research programs or toolkits that scale usability testing across non-researchers without sacrificing rigor or user empathy
Familiarity with research operations, including participant recruitment workflows and repository strategies that enable pattern recognition across feedback channels
A collaborative, thoughtful approach, comfortable operating autonomously while also mentoring and enabling others not familiar with research
Preferred
Familiarity with additional data and survey tools like Tableau and Qualtrics is highly desired
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
2026-01-22
The Motley Fool
2026-01-22
Company data provided by crunchbase