Tekgence Inc · 17 hours ago
Senior Salesforce Developer
New York, NY
Contract
Onsite
Senior Level, Lead/Staff
10+ years expTekgence Inc is seeking a Senior Salesforce Developer with extensive experience in Salesforce and Service Cloud. The role involves leading the design and deployment of Salesforce Agentforce Voice for contact center use cases, architecting Salesforce-Genesys CTI integrations, and enabling AI-driven voice features.
BankingRetailSupply Chain Management
Hiring Manager
Bharath Kanukuntla
Responsibilities
Lead Salesforce Agentforce Voice design and deployment for contact center use cases
Architect and implement Salesforce–Genesys CTI integrations (voice, chat, IVR, routing)
Configure and optimize Salesforce Service Cloud (Case Management, Omni-Channel, Knowledge, Entitlements)
Enable AI-driven voice features : call transcription, intent detection, summarization, next-best action
Design intelligent agent assist and supervisor dashboards using Salesforce and analytics tools
Proven Agentforce Voice or AI-powered voice automation deployment experience
Hands-on experience with Genesys Contact Center (Cloud or On-Prem)
Expertise in CTI, IVR, call routing, screen pops, and call lifecycle events
Qualification
Required
10 years of Salesforce experience with Service Cloud
Lead Salesforce Agentforce Voice design and deployment for contact center use cases
Architect and implement Salesforce–Genesys CTI integrations (voice, chat, IVR, routing)
Configure and optimize Salesforce Service Cloud (Case Management, Omni-Channel, Knowledge, Entitlements)
Enable AI-driven voice features: call transcription, intent detection, summarization, next-best action
Design intelligent agent assist and supervisor dashboards using Salesforce and analytics tools
Proven Agentforce Voice or AI-powered voice automation deployment experience
Hands-on experience with Genesys Contact Center (Cloud or On-Prem)
Expertise in CTI, IVR, call routing, screen pops, and call lifecycle events
Company
Tekgence Inc
We accelerate business transformation by solving complex technology, business and talent challenges.
1001-5000 employees
H1B Sponsorship
Tekgence Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (24)
2023 (30)
2022 (44)
2021 (32)
2020 (48)
Funding
Current Stage
Late StageCompany data provided by crunchbase