Palo Alto Networks · 1 day ago
Customer Focus Analyst (Unit 42 MDR) - Remote
United States
Full-time
Remote
Entry Level
$104K/yr - $169K/yr
1+ years expPalo Alto Networks is dedicated to protecting our digital way of life through innovative technology. The Customer Focus Analyst on the Unit 42 Managed Detection and Response team serves as the primary communication link between MDR analysts and customers, ensuring effective onboarding and addressing technical inquiries to enhance client confidence in their cybersecurity partnership.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
No H1B
Responsibilities
Serve as part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance
Support onboarding activities for new customers to ensure a smooth transition and setup
Monitor, triage, and route incoming customer communications, and provide technical answers regarding reports, alerts, and recommendations
Proactively collaborate and exchange information with MDR analysts to ensure customer’s technical questions about incidents or threats are fully addressed
Own the customer communication lifecycle during ongoing incidents, ensuring timely updates, clarity, and alignment on next steps
Help drive consistency and quality in how incidents and threat intelligence are communicated externally
Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team to ensure resolution
Qualification
Required
1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, customer support, or Tier 1/2 SOC analyst
Hands-on experience with security tools such as EDR, SIEM, SOAR, or XDR
Strong customer communication skills (verbal and written) with the ability to explain complex technical details clearly and concisely
Preferred
Experience reviewing, drafting, or presenting incident reports and security findings
Familiarity with Cortex XDR or Cortex XSOAR
Prior experience onboarding new security services or clients
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
2026-01-22
The Motley Fool
2026-01-22
Company data provided by crunchbase