A4Assist · 6 hours ago
Director of Quality
Chicago, IL
Full-time
Onsite
Director/Executive
$100K/yr - $125K/yrA4Assist is seeking an experienced Director of Quality Services to lead and oversee hospital-wide quality improvement initiatives and ensure compliance with state and federal regulatory standards. This role plays a critical leadership function in advancing patient safety, clinical excellence, and continuous quality improvement across all departments.
Outsourcing/Offshoring
Hiring Manager
Sahil Batra
Responsibilities
Lead the development, implementation, and evaluation of the hospital’s Quality Improvement (QI) program
Identify performance trends, prioritize improvement initiatives, and ensure compliance with all regulatory requirements
Investigate incident reports, patient complaints, quality of care concerns, and adverse events
Utilize quality measurement tools and methodologies to monitor clinical processes and outcomes
Analyze quality data and present actionable insights to clinical and administrative leadership
Serve as a subject matter expert and resource on continuous quality improvement for Medical Staff and hospital departments
Collect, aggregate, and report inpatient and outpatient quality data to external agencies, including Telligen, eQHealth Solutions, IDPH, HFAP, and CMS
Prepare and submit required quarterly and annual quality reports in accordance with state and federal regulations
Ensure compliance with patient safety, quality improvement, and accreditation standards
Act as a quality liaison and educator for physicians, clinical leaders, and Medical Staff committees
Provide performance feedback to physicians and healthcare team members on quality measures
Conduct clinical quality reviews using tools such as RCA, FMEA, and PDSA
Identify, trend, and analyze adverse incidents and quality of care concerns, recommending corrective actions
Develop and manage QI projects to improve compliance with quality standards and patient outcomes
Facilitate the creation, revision, and implementation of policies and procedures related to patient safety and quality of care
Present quality reports and findings to Medical Staff Committees on a monthly basis
Qualification
Required
Experience in leading and overseeing hospital-wide quality improvement initiatives
Knowledge of state and federal regulatory standards
Ability to analyze quality data and present actionable insights
Experience in utilizing quality measurement tools and methodologies
Experience in investigating incident reports and patient complaints
Ability to collect, aggregate, and report quality data to external agencies
Experience in preparing and submitting quality reports in accordance with regulations
Knowledge of patient safety, quality improvement, and accreditation standards
Ability to provide performance feedback to healthcare team members
Experience in conducting clinical quality reviews using tools such as RCA, FMEA, and PDSA
Ability to identify and analyze adverse incidents and quality of care concerns
Experience in developing and managing QI projects
Ability to facilitate the creation and implementation of policies related to patient safety and quality of care
Ability to present quality reports and findings to Medical Staff Committees
Benefits
401(k) with employer matching
Health insurance
Dental insurance
Paid time off
Professional development assistance
Company
A4Assist
A4assist is a leading outsourcing firm that offers virtual services in the sectors of BPO, RPO, and KPO.
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase