Laboratory to Combat Human Trafficking · 3 hours ago
Patient Service Representative
Pembroke, NC
Full-time
Onsite
Entry Level
1+ years expChildren’s Health of Carolina, PA is seeking a friendly, dependable Patient Service Representative to join their pediatric healthcare team. This role is vital in creating a welcoming experience for patients and families while ensuring accurate front-office operations.
Non-profit Organization Management
Responsibilities
Warmly welcome and greet patients and their families as they enter the office
Determine the need for visit (scheduled, walk-in, etc.). Ask why the child is to be seen
Obtain accurate demographic information, including insurance information and enter changes in the computer. Ask for a telephone number where they can be reached during the day, preferably a cell phone number if they have one
Verify insurance coverage, call for Carolina Access approval, if needed
Stress the importance of bringing Medicaid/Insurance ID card, social security card, and shot record to all visits
Scan or make copies of necessary documentation
Collect co-payments on all appropriate visits
Make patients aware of old balances and try to collect, if necessary, establish a payment method and timeframe
Send the data for the encounter form to be printed
Notify patients of delays in wait time. Follow up with patients and families who seem to have been waiting for long periods of time
Enter new patients in the electronic record
Have patients complete necessary HIPAA paperwork and verify with proper identification
Ensure end of day batch report and totals are correct
Ensure adequate supplies are available and notify the Director of Materials and Facilities Management of any needed supplies, etc
Ensure that all equipment utilized for duty of job is properly functioning and notify the Director of Materials and Facilities Management when repairs are needed
All phone calls should be returned within an hour, unless there are extenuating circumstances
Consistently provide immediate and appropriate attention to patients and family members
Consistently demonstrate prompt and reliable attendance
Consistently demonstrate cooperation and assistance with other CHC employees
Consistently demonstrate positive response to scheduling changes
Constantly monitor the reception area for cleanliness
Always protect the confidentiality of information and records
Always follow mandated regulations such as HIPAA and OSHA
All other duties as assigned/requested
Qualification
Required
High School graduate required
1 yr experience working in a medical office setting
Excellent organizational skills
Excellent communication skills (oral and written)
Ability to work with others in a tactful and diplomatic manner
Must be detail oriented, self-motivated, organized and exemplify the attitude and manner of a team player
Basic computer skills are required
Physical demands include speech, visual and auditory acuity, frequent sitting with some standing and walking
Work conditions include contact with patients in controlled environment, potentially contagious diseases and possibly bloodborne pathogens
Preferred
Ideal candidate should love kids
Be able to work in a fast-paced environment
Must be a quick learner
Have an understanding of electronic health records
Benefits
100% Employer-Paid Medical, Dental, Vision & Life Insurance
401(k) & Roth Retirement Plan with 3% Employer Contribution (No Match Required)
Quarterly Bonuses
Generous Paid Time Off & Paid Holidays
Low-Cost Short- & Long-Term Disability Insurance
Flexible Spending Account (FSA)
Supplemental Insurance Options (Accident, Hospitalization, Cancer, Critical Illness & Life)
Company
Laboratory to Combat Human Trafficking
At the Laboratory to Combat Human Trafficking (LCHT), we believe ending human trafficking in Colorado is possible.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase