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Palo Alto Networks · 22 hours ago

Director, Professional Services, U.S. Public Sector (NGFW/SASE)

Arlington, VA

Full-time

Hybrid

Director/Executive

$230K/yr - $268K/yr

12+ years exp

Palo Alto Networks is committed to protecting our digital way of life through innovation and technology. The Director of Consulting Services for the US Public Sector will lead the NGFW/SASE professional services business, providing strategic oversight for key accounts while ensuring high-quality service delivery and building strong customer relationships.

Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products

Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes

Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues

Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team

Drive key business objectives including consultant utilization, resource mix optimization, service margin targets, and customer satisfaction (CSAT)

Maintain consistently high utilization of PS consultants through optimal planning and backlog management

Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility

Contribute to service sales growth by enabling scalable, value-driven technical offerings and reducing customer Time to Value (TTV)

Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings

Achieve global target service margin ratios through delivery efficiency and cost control

Build and sustain strong, strategic relationships with subcontractors and delivery partners

Drive continuous improvement across service delivery through automation, AI, and optimized operating rhythms

Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health

Represent US Public Sector region at a global level, sharing customer insights, local challenges, and opportunities for regional impact

Build and sustain strong, strategic relationships with subcontractors and delivery partners to ensure quality and agility

Qualification

U.S. Government DoD clearanceTechnical services experienceInternet security conceptsLeadership experienceProfessional Services AutomationSales Management toolsBusiness Intelligence toolsTeam buildingCustomer relationship managementContinuous improvementCoachingCybersecurity backgroundRevenue/margin managementCustomer satisfaction focusCommunication skillsMentoringProblem-solvingCollaborationAdaptabilityProject management

Required

Active U.S. Government DoD Top Secret security clearance or higher

12+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment

5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines

Demonstrated experience running a profitable Professional Services business and managing performance against KPIs (utilization, margin, CSAT)

Strong foundational understanding of Internet security concepts, NGFW, and SASE (Secure Access Service Edge) architecture

Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates

Experience with Professional Services Automation (PSA), Sales Management (e.g., Salesforce), and Business Intelligence (BI) tools

Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients

Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership

Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience

Ability to travel up to 25%+ domestically to customer sites and internal business meetings