TimeDoc Health · 10 hours ago
Care Team Lead (PST)
United States
Full-time
Remote
Mid, Senior Level
1+ years expTimeDoc Health is a leader in Virtual Care Management for healthcare providers, enabling them to deliver continuous and comprehensive care. The Care Team Lead is responsible for supporting and coaching Care Managers, ensuring high-quality patient experiences, and achieving departmental goals.
Health CareInformation TechnologyMedical
Responsibilities
Deliver the full-scope of CCM services to a partial patient Load (~20% of your Time)
Manage a team of roughly 12-16 care managers. (80% of your time) This includes:
Recognition of and engagement with your team in a positive, supportive and encouraging manner
Support interviewing, hiring, and training efforts for new care managers to ensure their success as TimeDoc Care Managers
Lead your team to peak operational effectiveness and efficiency with a laser focus on quality, in light of individual, team, practice and organizational key performance indicators
Provide effective coaching and identify learning opportunities for all members of your team by delivering feedback during ad hoc interactions, as well as, intentionally led one-on-ones
In partnership with leadership and HR, identify opportunities for individual improvement, including development and execution of performance improvement plans, when necessary
Actively participate in the Quality Assurance process, including collaboration with the Training and QA teams
Function as an advocate for your team, both internally and externally, by identifying opportunities for programmatic and operational improvements, to ensure your team is as effective as they can be
Oversee, facilitate and ensure staff education and adherence to regulatory requirements (HIPAA, FCC, Medicare, etc.)
Manages the daily operations of assigned clinical team(s), including direct oversight of CNAs, MAs, LPNs, and RNs
Executes supervisory responsibilities in accordance with the organization's policies and applicable laws
Qualification
Required
Prior experience working with patients in a CCM and/or RPM program
At least 6 months experience within a remote or telehealth position
At least one year of prior experience in a people management role, such as a supervisor role, team lead position or a similar role with responsibility for managing people
Ability to work standard business hours in MST or PST time zones, with the ability to work approximately four 'on call' Saturday shifts per year
Must be able to provide an active healthcare license or certificate (CNA, CMA, RMA, LPN, LVN, RN, LCSW, QMHP)
Strong communication skills (written and verbal)
Demonstrated ability to think critically about patient and provider needs, with a demonstrated commitment to quality
Demonstrated mastery of quality, as demonstrated through consistent achievement of above average QA scores
Demonstrated mastery of efficiency, as demonstrated through consistent achievement of productivity goals
Experience working in a collaborative, fast paced, entrepreneurial environment, preferably within healthcare
Proficient with GSuite (especially Slides, Classroom and Sites)
Ability to problem solve and find appropriate solutions
Company
TimeDoc Health
TimeDoc helps healthcare organizations manage and coordinate care for their chronic disease patients.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$58.2MKey Investors
Aldrich Capital PartnersVocap PartnersGrand Ventures
2022-03-21Series B· $48.5M
2020-05-05Series A· $5.7M
2020-01-20Convertible Note
Leadership Team
John-Patrick Di Cosola
Co-Founder
Recent News
GlobeNewswire News Room
2025-03-06
2024-01-28
Fierce Healthcare
2024-01-28
Company data provided by crunchbase