Encore Technologies · 4 hours ago
Solutions Specialist
Cincinnati, OH
Full-time
Hybrid
Entry, Mid Level
$50K/yr - $75K/yr
2+ years expEncore Technologies is focused on providing customized solutions to clients. As a Solutions Specialist, you will engage with clients to understand their needs and develop tailored solutions that enhance customer satisfaction and drive business success.
Information ServicesInformation TechnologySoftware
Hiring Manager
Conner Sullivan
Responsibilities
Own and manage a portfolio of customer subscriptions, including monitoring renewal readiness and expansion or contraction risks
Act as the primary point of contact for assigned customers and their subscriptions, building strong relationships and understanding their needs
Conduct thorough assessments to identify client requirements and evaluate ongoing subscription, recommending appropriate solutions
Design and present customized solutions that address client needs, including subscription-based product configurations and service offerings
Work with sales, marketing, and technical teams to ensure seamless implementation of solutions and alignment across the customer subscription lifecycle
Provide training and ongoing support to clients, ensuring they maximize the value of our products and services
Stay updated on industry trends and competitor offerings to inform solution development and positioning
Gather and relay client feedback to product development teams for continuous improvement
Other duties as assigned
Qualification
Required
Bachelor's degree in business, technology, or a related field
2-5 years in a client-facing role, preferably in a solutions-oriented or subscription-based environment and familiarity with the industry's technology landscape
Proficiency in relevant software and tools, including experience with CRM platforms and systems used to track subscriptions, analyze customer data, and support accurate forecasting
Excellent verbal and written communication skills, with the ability to convey complex information clearly
Demonstrates a proactive attitude with the ability to work independently, take initiative, and consistently drive tasks to completion
Strong analytical skills and attention to detail to identify problems and propose effective solutions, including analyzing usage and subscription data
Ability to work collaboratively across departments
Company
Encore Technologies
Encore Technologies is a data center and comprehensive IT support provider.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Grant Leugers
Chief Financial Officer
Kaitlin Ertel
Partner Marketing Associate
Recent News
Cincinnati Business Courier
2024-02-18
Company data provided by crunchbase