Macy's · 2 hours ago
Principal, Colleague Experience – Colleague Listening & Action (New York or Springdale, OH)
151 West 34th Street, New York, NY, 10001, US
Full-time
Hybrid
Lead/Staff
$132K/yr - $221K/yr
10+ years expMacy’s is a storied company that has been part of America for over 160 years. The Principal, Colleague Experience leads the strategy and execution of the colleague listening and action ecosystem, ensuring effective ways to capture and act on colleague feedback to strengthen engagement and drive cultural improvements.
Consumer GoodsFashionRetail
Responsibilities
Build and evolve an integrated, modern listening framework that spans surveys, two-way dialogue, and digital channels to continuously capture the colleague voice
Establish clear, transparent rhythms for sharing insights and actions, enabling leaders to respond quickly and ensuring colleagues see how their feedback drives change
Analyze data from multiple sources—including surveys, forums, and lifecycle moments—to identify trends, risks, and opportunities; leverage AI and advanced analytics to accelerate insight generation and decision-making
Design and execute the enterprise Culture Pulse Survey, including cadence, question design, benchmarking, dashboards, and leader enablement, in partnership with external listening vendors
Develop and continuously refine onboarding, exit, and targeted pulse surveys (e.g., leadership development, colleague events, seasonal hiring, change initiatives) aligned to business priorities
Synthesize insights from roundtables, site visits, and enterprise forums to provide a holistic, real-time view of colleague sentiment and experience
Partner with leaders to translate insights into practical action plans, drive accountability, measure impact, and embed listening-and-acting practices into daily routines
Establish clear guidelines and governance for crowdsourced and leader-led surveys to ensure consistency, quality, and appropriate use of colleague feedback
Leverage AI and digital tools to deepen insight, automate analysis, and improve the speed and effectiveness of action planning
Collaborate closely with HR, the Talent COE, business leaders, and external partners to ensure listening strategies are integrated, scalable, and aligned with Macy’s culture vision
Translate data and insights into compelling narratives that inform leaders, mobilize action, and reinforce cultural priorities
Embed Macy’s values and Genuine Hospitality into all listening moments and provide peak-period support across key colleague experience initiatives, including recognition, onboarding, learning, and listening
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned
Qualification
Required
Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply
10 plus years of experience in Organization Effectiveness, Organizational Development (OD), and capability-building programs; strong adult learning expertise is a plus
Ability to set and execute a vision for colleague listening and action, aligned with Macy's business and culture goals
Advanced skills in analytics, survey design, and insight generation, with experience leveraging AI and digital tools
Proven ability to lead organizational change, drive adoption of new practices, and measure impact
Strong partnership and storytelling skills, with the ability to influence and inspire across all levels
Expertise in user-centered, iterative problem-solving, focused on colleague needs and workplace realities
Ability to pivot quickly, experiment with new approaches, and continuously improve
Strong critical thinking skills to address complex workplace issues. Ability to anticipate challenges and proactively implement solutions
Capable of managing resources, vendors, and budgets effectively for maximum impact
Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision
Able to work a flexible (hybrid) schedule based on department and company needs
Benefits
Comprehensive health and wellness coverage
401(k) match to invest in your future
Paid time off
Eight paid holidays
Continuous learning and leadership development
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP, Retail Media
Recent News
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