Iron Mountain · 11 hours ago
Client Principal - Professional Services
United States
Full-time
Remote
Senior Level, Lead/Staff
$93K/yr - $124K/yr
10+ years expIron Mountain is a leader in records and information management, providing sustainable solutions to customers globally. The Client Principal role involves overseeing strategic client engagement, managing project documentation, and ensuring quality deliverables throughout the project lifecycle.
Big DataCloud StorageDigital SignageInformation ServicesSecuritySoftware
Responsibilities
Organizing and managing client workshops during the kick off and design phase to ensure that all relevant stakeholders are involved
Clear communication of the project background, goals, objectives, timescales and budget
Identify opportunities where Iron Mountain Solutions or Professional Services can assist prospective and existing clients
Assist pre-sales activities by functioning as a Professional Services SME for clients and internal teams
Create and manage all project documentation including but not limited to budget/finance reports, staff utilisation, risk register, decision logs, project status reports and comprehensive implementation plans
Leading the design workshops and publishing the documentation prepared by the functional & technical architects
Ensuring that the client can prioritise functional requirements during the sprints based upon recommendations on impact, urgency and cost
Ensuring the solution engineers can work from the design documentation
Finalising the scope of work, terms and conditions, payment milestones, resources, process for scope changes, functionality changes
Closing the project at its completion and handover to customer success
Translate client needs into executable Statements of Work as part of the formal contracting process
Qualification
Required
10+ years of experience as a consultant/professional services lead with a demonstrated track record of delivering successful digital projects
5+ years of direct implementation experience with all aspects of an Enterprise Content Management platform from deployment to development of advanced business solutions and workflows; relevant platform certifications are a plus
Demonstrated ability and experience executing projects using agile methodologies
Experience creating and presenting professional client-facing documentation and demonstrating outstanding negotiation and collaboration facilitation
Company
Iron Mountain
Iron Mountain offers storage, asset lifecycle management and information management services to companies.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.77B2025-09-05Post Ipo Debt· $1.41B
2024-12-03Post Ipo Debt· $1.2B
2023-05-10Post Ipo Debt· $1B
Leadership Team
Marc Duale
Senior Advisor to the President and CEO
William Meaney
CEO
Recent News
2026-01-23
2026-01-16
Hindu Business Line
2025-12-16
Company data provided by crunchbase