Sun Life · 17 hours ago
Front and Back-End Specialists
Kansas City, Missouri
Full-time
Hybrid
Mid Level
$43K/yr - $58K/yr
3+ years expSun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. The Front and Back-End Specialists are responsible for managing various tasks within the Accounts Receivable and Revenue Cycle Management processes, including claims follow-up, denial management, and billing activities.
FinanceFinancial ServicesInsurance
Responsibilities
Review and follow up on outstanding claims to ensure timely reimbursement. Contact insurance companies, payers, and patients to resolve any discrepancies, denials, or underpayments
Investigate claim denials, determine reasons for non-payment, and follow up with the payer to resolve and appeal when necessary
Oversee billing activities, ensuring accurate and timely submission of claims to payers, and address any billing discrepancies
Identify, investigate, and resolve claim rejections promptly to ensure the timely processing of payments
Provide support and respond to internal and external inquiries regarding billing issues, claim statuses, and account discrepancies
Manage follow-up on outstanding accounts receivable, ensuring timely resolution of overdue claims and facilitating effective communication with payers
Accurately post payments and adjustments to patient accounts and insurance claims
Identify and resolve credit balances on accounts, ensuring they are handled promptly and according to company policy
Willingness to cross-train in all functions of RCM, including but not limited to billing, refunds, collections, and other processes, to support team flexibility and efficiency
Assist in identifying and implementing process improvements to streamline the AR and billing functions
Work closely with other members of the RCM team to ensure timely and effective resolution of claims, share knowledge on payer issues, and improve overall processes
Qualification
Required
High school diploma or equivalent
Minimum of 3 years of experience in accounts receivable, dental billing, or a related field is required
Experience in a dental or healthcare environment, ideally within a Dental Service Organization (DSO) or similar multi-location setting
Strong knowledge of insurance billing, payment procedures, and AR processes
Knowledge of payer guidelines and claims appeals processes
Familiarity with dental practice management systems, such as Dentrix or similar PMS platforms
Ability to navigate payer portals, insurance company websites, and databases
Excellent communication and negotiation skills to resolve issues with insurance payers
Strong attention to detail and organizational skills
Benefits
Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Company
Sun Life
Sun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives.
10001+ employees
H1B Sponsorship
Sun Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (27)
2023 (18)
2022 (18)
2021 (12)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$1.05B2024-05-13Post Ipo Debt· $548.79M
2023-07-04Post Ipo Debt· $500M
2000-03-24IPO
Leadership Team
Kevin Strain
President & CEO
Luc Nhon Ly
Chief Executive Officer
Recent News
2025-12-02
MarketScreener
2025-12-02
South China Morning Post
2025-11-27
Company data provided by crunchbase