HCLTech · 17 hours ago
Desktop Support Specialist
Buffalo, NY
Full-time
Onsite
New Grad, Entry Level
$42K/yr - $68K/yrHCLTech is looking for a Desktop Support Specialist to join their team in Buffalo, NY. The role involves troubleshooting and repairing desktop and laptop hardware, providing excellent customer service, and working independently with minimal supervision.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Hiring Manager
Nishant Panchal
Responsibilities
Must possess a professional demeanor and strong customer service/consulting/training skills
Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
Basic understanding of networks, Intel servers and telecoms
Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
Strong Microsoft operating system troubleshooting skills
Strong macOS operating system (Big Sur & above) troubleshooting skills
Strong problem solving and critical thinking skills
Strong written and verbal communication skills
Must be self-motivated and the ability to work independently with minimal supervision
Must have excellent time management skills
Must be detail and process oriented
Ability to walk long distances across large facilities
Must be able to pass a background security check
Valid driver’s license and reliable transportation
Qualification
Required
Must possess a professional demeanor and strong customer service/consulting/training skills
Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
Basic understanding of networks, Intel servers and telecoms
Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
Strong Microsoft operating system troubleshooting skills
Strong macOS operating system (Big Sur & above) troubleshooting skills
Strong problem solving and critical thinking skills
Strong written and verbal communication skills
Must be self-motivated and the ability to work independently with minimal supervision
Must have excellent time management skills
Must be detail and process oriented
Ability to walk long distances across large facilities
Must be able to pass a background security check
Valid driver's license and reliable transportation
Preferred
Experience with ticketing systems (Service Now, Smart IT, IT connect etc.)
Experience working with executives
Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP
Experience performing remote control of PCs and video conferencing knowledge
SCCM experience
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
Founded in 1976
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
Deccan Chronicle
2026-01-25
Hindu Business Line
2026-01-24
Company data provided by crunchbase