Publix Super Markets · 18 hours ago
Intern - Customer Care & Social Media
Lakeland, FL
Internship
Onsite
InternPublix Super Markets is committed to developing its associates through its Summer Internship Program, aimed at preparing young professionals for workplace opportunities. The intern will support the Customer Care team by assisting with projects that enhance customer service operations and improve overall customer experience.
Food and BeverageGroceryRetail
No H1B
Responsibilities
Assist with projects aimed at improving customer care workflows and operational efficiency
Support the team in developing resources and tools that enhance customer interactions
Participate in research and analysis to identify trends and opportunities for process improvement
Contribute to initiatives that improve customer engagement and satisfaction
Perform reporting and analytics to measure project outcomes and operational performance
Qualification
Required
Must be an actively enrolled student not graduating prior to the start of the Summer Internship Program in May; or If graduating from a bachelor's degree program prior to the start of the internship, starting a graduate degree program in the upcoming summer or fall semester; or If graduating from a master's degree program prior to the start of the internship, starting a graduate degree program in the upcoming summer or fall semester
Must be pursuing a bachelor's or graduate degree in communications, public relations, marketing, media, project management, consumer insights, business management, or a related field and be a current sophomore or above (rising junior or above as of Summer 2026) or a graduate student
Basic knowledge of Microsoft Office; Word, Excel, and PowerPoint
Strong writing skills for various communication channels
Strong analytical and critical thinking skills
Strong project management and organizational skills with the ability to prioritize work demands
Demonstrated professionalism and ability to work collaboratively in a team environment
Preferred
One or more years of customer service experience
Experience in contact center operations
Benefits
Free hot lunches (buffet-style) at facilities with a cafeteria
Paycheck direct deposit
Credit union
Company
Publix Super Markets
Founded in 1930, Publix Super Markets is the largest and fastest-growing employee-owned supermarket chain in the United States.
Founded in 1930
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Doug Stalbaum
Vice President and Controller
Joey Riddle
Incoming Vice President of, Charlotte Division
Recent News
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2026-01-22
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2026-01-22
2026-01-22
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