Palo Alto Networks · 4 hours ago
Sr IT Executive Support
Santa Clara, CA
Full-time
Onsite
Mid, Senior Level
$91K/yr - $146K/yr
5+ years expPalo Alto Networks is committed to protecting our digital way of life through innovative technology. They are seeking a Senior IT Executive Support Administrator to provide top-tier technical troubleshooting and resolution for all computer, hardware, and software issues for their executive staff, ensuring a high level of service and support.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
No H1B
Responsibilities
Deliver "white glove" technical support across a wide range of areas, including user account setup and maintenance, system patching, antivirus, system imaging, break/fix for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and general IT hardware/software
Adhere to Standard Operating Procedure (SOP) documentation and expertly escalate issues to higher-level staff when appropriate
Efficiently manage your individual workflow and maintain a current ticket queue using our IT ticketing system
Provide comprehensive mobile support for both iOS and Android devices
Cultivate and maintain productive, professional relationships with our user base, especially our VIPs
Offer critical IT support for large company meetings, including full audio-visual operational functions and support
Participate in an on-call rotation to address escalated requests outside of standard business hours
Lead impactful projects that enhance the technical capabilities of our executives and their support staff
Qualification
Required
5+ years of experience providing executive support in large companies with a Bachelor's degree in relevant fields
A strong service-oriented mentality is essential, coupled with excellent communication and interpersonal skills
Ability and willingness to learn and cross-train with other IT staff members are required
Recent hands-on technical experience with: Windows and macOS operating systems
Microsoft Office Suite (including Office 365/Exchange) and Google Workspace (G-Suite)
Microsoft Active Directory for user and group management
System imaging, VPN, and fundamental networking concepts, including 802.11x Wi-Fi
PC and Apple hardware troubleshooting
Mobile device support (iOS and Android)
Demonstrated proficiency with real-time collaboration tools such as Zoom, Google Meet, Microsoft Teams, Slack, and similar chat platforms
Solid understanding of networking technologies and the OSI model
Current experience with remote access and remote-control tools (e.g., MS Remote Desktop) to effectively support remote employees
Proven experience supporting large company meetings and working with AV equipment
Familiarity with IT service management platforms like ServiceNow, and deployment/management tools such as Microsoft Deployment Toolkit, JAMF, SCCM, AirWatch, and identity management solutions like Okta
Must be located in SF Bay area
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
2026-01-22
The Motley Fool
2026-01-22
Company data provided by crunchbase